Quality Manager

Are you looking for the opportunity of a lifetime?  If so, we are hiring a Quality Manager who will be responsible for increasing sales revenue for Berlin by selling the Quality Service Division value added services in exchange for new or incremental packaging business.  This person will also ensure that all aspects of the Quality Program function efficiently and serve as the liason between Customers and other departments.

Key Accountabilities:  

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division. 
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues. 
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin’s Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization’s ISO 9001 internal audit program
• Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
• Fulfill employer and employee portions of the “Berlin Values”.

Knowledge, Skills, Abilities: 

• Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude). 
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Strong computer skills in current Windows / Microsoft environment.

Working Environment & Travel Requirement:  

• Work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.
• Ability and willingness to travel a minimum of 30% of the time based on business needs (including site visits, team collaboration, and key operational priorities)

#LI-Hybrid