Division Head - Branch Banking Operations

 

Division Head – Branch Banking Operations A leading private universal bank in the Philippines

Rank Up to Vice President (VP)

Location Makati City (Head Office)

Functional Scope Functionally supervises all Branch Operations Heads and Channel

Managers

Position Summary

A senior oversight and governance role for the bank's branch banking network — this is not hands-on

branch management, but a layer above it, functionally supervising all Branch Operations Heads and

Channel Managers. The role owns policy and process governance across branches and serves as the

formal Compliance Coordinator for the Retail Banking Business.

Key Responsibilities

• Monitors branches' adherence to established policies and procedures through process reviews and

operational meetings

• Reviews and analyzes recommendations for new or revised policies, procedures, and internal controls

• Takes active participation/initiation in analyzing and redesigning workflows and processes to improve

operational cost, turnaround time, service quality, speed of delivery, and utilization rate

• Acts as Compliance Coordinator of the Retail Banking Business

• Conducts and monitors corrective actions on compliance findings, including exceptions arising from

BSP/AMLC examinations of branches

• Functionally supervises all Branch Operations Heads and Channel Managers

Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, or related field; MBA an advantage

• Extensive banking experience with prior exposure at Branch Operations Head level or higher, ideally

having supervised multiple branch/channel leaders

• Strong working knowledge of BSP and AMLC regulations, examination processes, and compliance

corrective-action management

• Demonstrated experience leading policy, procedure, and internal control reviews

• Track record in workflow/process redesign with measurable gains in cost, turnaround time, service

quality, or utilization

• Strong governance mindset, stakeholder management, and cross-functional leadership skills

• Comfortable representing the bank in BSP/AMLC-related matters