Bilingual Account Manager - Commercial Services - Phoenix, Arizona

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meets or exceeds the expectations of our customers. 

OUR VALUES

Every Associate must demonstrate our values of: 

• INTEGRITY – We never compromise on our word.  We act with transparency – we are a trusted partner. 
• PRIDE – We are proud of our people, and they are proud to work for MasterCorp. 
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises.  We are accountable for our actions.  We meet or beat our deadlines – you can count on us. 
• RESPECT – We value and appreciate every member of our team.  We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Decision Quality – Makes good and timely decisions that keep the organization moving forward. 
• Directs Work – Provides direction, delegating, and removing obstacles to get work done. 
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations. 
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity. 
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. 
• Drives Results – Consistently achieves results, even under tough circumstances. 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
• Follow-up on visits and inspections to ensure any issues indicated are corrected promptly. 
• Assist with overseeing and managing payroll.
• Assist Branch Manager in Maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each jobsite.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted. 

EXPERIENCE AND EDUCATION

• Required/preferred experience education Associate’s Degree or an equivalent combination of education and work experience.
• Two years of progressive management responsibility directly related to the position.

OTHER QUALIFICATIONS

• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills – Bilingual is required.
• Ability to work irregular hours including weekends and after hours.

TRAVEL REQUIREMENTS

• Occasionally – on average 5% of travel on a monthly basis.  

WORK ENVIRONMENT

• This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.
• This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals.

PHYSICAL DEMANDS FREQUENCY

• Lifting up to 25 pounds: Occasional
• Pushing/Pulling up to 25 pounds: *Occasional to Frequent
• Bending and stooping: Occasional
• Climbing of stairs/ladders: *Occasional to Frequent
• Sitting: Frequent
• Walking: Occasional
• Standing: Occasional
• Talking: Frequent
• Hearing: Frequent
• Reaching: Frequent
• Use of hands to finger, handle, grasp or feel: Frequent

*Varies depending upon work locations

The Account Manager is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching,  occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.