Senior Process Analyst

Closing Date

2026-07-28

Senior Process Analyst

Location: Durrington or Falmer (with travel across Southern Water sites)

Contract: Permanent, Full Time (37 hours)

Hybrid: Minimum 2 days onsite

Salary: £66,700 – £81,200

Role Overview

We’re growing our Process & Intelligent Automation team and are looking for an experienced Senior Process Analyst to help drive process excellence across Southern Water.

In this role, you’ll lead the discovery, analysis, optimisation, and governance of end-to-end business processes across the organisation. Working closely with senior stakeholders, operational teams, the Process Architect, and the Automation Centre of Excellence, you’ll identify opportunities to improve performance, standardise ways of working, and enable digital and automation solutions.

As a senior member of the team, you’ll take ownership of complex, cross-functional initiatives, providing leadership, coaching, and quality assurance to Process Analysts while helping to shape enterprise-wide process standards and continuous improvement practices. Your work will play a key role in supporting Southern Water’s operational, regulatory, and transformation objectives.

Essential Skills & Experience

• Significant experience in process analysis, business analysis, or continuous improvement roles

• Strong experience in process mapping and optimisation using BPMN 2.0

• Experience leading complex process discovery, workshops, and stakeholder engagement activities

• Ability to assess process performance, identify root causes, risks, and optimisation opportunities

• Strong analytical skills with experience interpreting process data, KPIs, SLAs, and operational performance measures

• Experience producing and assuring high-quality process documentation, including process maps, SIPOCs, value streams, RACIs, and SOPs

• Experience coaching, mentoring, or providing oversight to analysts or improvement teams

• Ability to identify and evaluate automation, digitisation, AI, and workflow opportunities

• Experience with process mapping tools (ARIS, Signavio, Miro/Mural, Process Advisor)

• Excellent stakeholder management and communication skills, including engagement with senior leaders

Desirable Skills & Experience

• Lean Six Sigma Green Belt or Black Belt

• BCS or IIBA Business Analysis qualifications

• Experience leading or supervising small analytical teams

• Exposure to automation technologies such as Power Automate, RPA, Alteryx, ServiceNow RPA, or similar platforms

• Understanding of regulated environments and compliance requirements

• Knowledge of operational systems such as Maximo, Ellipse, GIS/ArcGIS, Workday, ServiceNow, SAP BO, or Prism

• Interest in process excellence, digital transformation, automation, and organisational change

Progression opportunities

Southern Water offers career progression, training, and development opportunities.

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box.

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.