- Location
- South Africa - Johannesburg · Cape Town · Durban HB South Africa
- Type
- Full-time
- Department
- Sales
- Source
- Workday
Description
About the Role
The Account Executive plays a key role in supporting growth and client retention across our existing Middle East portfolio. You will build strong, long‑term relationships with stakeholders in law firms, corporate legal teams, and government organisations. The role focuses on maximising customer value, supporting solution adoption, and identifying opportunities to expand engagement.
Key Responsibilities
- Manage and grow a portfolio of Middle East accounts, ensuring client satisfaction, retention, and revenue growth.
- Develop and execute account plans to support renewals, expansion, and solution uptake.
- Build collaborative, consultative relationships with decision‑makers and key stakeholders.
- Conduct regular client meetings, virtual reviews, and product demonstrations to highlight value and encourage deeper adoption.
- Work closely with Customer Success, Marketing, and Product teams to deliver a consistent and positive client experience.
- Monitor account health, usage insights, and feedback to address risks and identify growth opportunities.
- Manage renewal cycles and maintain accurate pipeline tracking, forecasting, and reporting.
- Contribute market insights and identify opportunities that support regional growth initiatives.
Requirements
- Bachelor’s degree or equivalent experience welcomed.
- Fluent in English; Arabic skills are an advantage but not required.
- Experience in account management, renewals, and revenue growth within a SaaS or related environment (e.g., legal, compliance, or professional services).
- Proven success in meeting or exceeding retention and account growth objectives.
- Comfortable using CRM and sales tools (e.g., Salesforce, Gong, Sales Navigator).
- Self‑driven, organised, and able to manage a remote regional portfolio effectively.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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