Payments and Administration Specialist

Title: Payments & Operations Administrator
Location: Alberta (Onsite Based on Business Requirements)
Position Type: Full-Time, Permanent (contract to perm)

All applicants must be legally entitled to work in Canada.

The Position:

Our client, located downtown Edmonton, is seeking an experienced Payments & Operations Administrator to join their Payments Department. You will be responsible for supporting the delivery, administration, reconciliation, and continuous improvement of payment services and operational processes.

As the successful candidate, you will ensure payment systems operate efficiently, accurately, and securely while providing exceptional support to internal stakeholders, vendors, and customers. You bring strong payment operations experience within a financial institution, excellent analytical and problem-solving skills, and a commitment to customer service excellence.

What You'll Do:

Payments & Operations

• Perform daily, monthly, and annual payment operations activities in a timely and accurate manner.
• Maintain operational documentation, procedures, and records for customers, employees, and business processes.
• Complete payment and billing reconciliations and investigate discrepancies.
• Manage debit card inventory, including ordering, tracking, and maintaining appropriate stock levels.
• Support payment technologies and services including debit card platforms, PIN pads, ATMs, CAFT services, and related operational systems.
• Work with vendors and internal IT teams to ensure payment systems remain operational and aligned with business requirements.
• Plan, coordinate, and execute payment service and technology updates and deployments.
• Investigate payment exceptions, operational issues, and suspected fraudulent activity.
• Support continuous improvement initiatives that enhance operational efficiency and service delivery.

Customer & Stakeholder Support

• Provide backup support for Payment Support Representatives as required.
• Respond to and resolve payment-related inquiries and issues escalated by customers and internal stakeholders.
• Work closely with regional offices and business units to deliver exceptional service.
• Escalate complex or unresolved issues to the Payments Manager.
• Maintain accurate records of support activities, issue resolution, and operational logs.
• Build and maintain productive relationships with service providers, vendors, and internal teams.

Technology & Process Improvement

• Collaborate with vendors and IT teams to implement operational process improvements and system enhancements.
• Assist with testing and deployment of operational and technology updates.
• Identify opportunities to improve payment processes, controls, and customer experiences.
• Support department projects and strategic initiatives.
• Maintain current industry knowledge through ongoing education and professional development.

General Responsibilities

• Contribute to a collaborative and team-oriented department culture.
• Share knowledge and best practices with colleagues.
• Demonstrate sound judgment, accountability, and strong decision-making skills.
• Maintain a thorough understanding of payment products, transactional flows, operational procedures, and related accounting practices.
• Support departmental and organizational goals through active participation in projects and initiatives.

Mandatories:

• Post-secondary degree or diploma in Business, Finance, Accounting, Information Technology, or a related field.
• Minimum 5 years of experience in payment operations within a financial institution or similar financial services environment.
• Strong experience with core payment services, including:
  • Cheque and paid-item processing
  • Automated Funds Transfers (AFT)
  • Wire payments
  • Debit card operations
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Demonstrated commitment to delivering exceptional customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Nice to Have:

• Experience with Interac e-Transfer, ATM services, merchant services, and related payment technologies.
• Experience supporting fraud monitoring and investigations.
• Knowledge of payment industry regulations, controls, and best practices.
• Experience working with external vendors and technology providers.
• Project coordination or systems implementation experience.

How to Apply:

If you meet the qualifications and are interested in this opportunity, please click the Apply for Job button to submit your resume in confidence. Only applicants selected for an interview will be contacted.

About 10 Percent Recruiting

At 10 Percent Recruiting, we believe recruitment should be transparent, relationship-focused, and driven by integrity. We are committed to connecting exceptional talent with outstanding organizations while delivering an exceptional candidate experience throughout the recruitment process.

Our team specializes in identifying talented professionals across a wide range of industries and functions, helping both candidates and employers achieve long-term success.

To learn more about our current opportunities, visit www.10pr.ca.

10 Percent Recruiting is an equal opportunity recruitment partner. We encourage applications from all qualified individuals and are committed to fostering inclusive hiring practices.