- Location
- Pelham, AL, US
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
About Us
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
Overview
Position Overview
At Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.
Responsibilities and Qualifications
Key Responsibilities
- Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
- Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff
- Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
- Provide instruction to drivers if a logistical or customer service issue should arise
- Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
- Manages the material accuracy/verification process for each truck pre-delivery
- Monitors and reports (as needed or requested) on labor costs for each delivery
- Establishes, builds, and maintains customer relationships
- Communicates effectively with customers, sales, and management regarding delivery statuses
- Professional, courteous, and ongoing contact with customers before, during and after a sale
- Communicate any concerns or issues directly to Branch Manager
- Must attend all required meetings in relation to deliveries and overall company
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
- Adhered to all company policies and procedures, DOT and OSHA standards
- Other duties as assigned
Qualifications
- Bilingual (Spanish) preferred
- Building products knowledge strongly preferred
- Strong computer knowledge/ data entry skills required
- Previous experience preferred
- Ability to quickly and accurately perform basic math skills
- Assertive – demonstrated ability to “take charge” and be pro-active when necessary
- Strong written and verbal communication skills
- Ability to quickly read a road/ geographical map and communicate directions to someone else
- Demonstrated effective (polite, organized, questioning) telephone skills
- Flexibility/adaptability in personal work schedule and in product/delivery scheduling
- Strong organizational skills
- Approaches job assignments with positive "can do" attitude
- Effective interpersonal skills with customers and peers
- Demonstrated ability to follow instructions with limited guidance
Compensation and Benefits
Reports To
Branch Manager
Compensation
This is a full-time position with competitive pay and benefits.
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
Statements
Equal Opportunity Employer
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.
