Sr. Manager, Vendor Management Business Operations

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

The Sr Manager, Vendor Management Business Operations is responsible for developing and managing relationships with third-party vendors and to ensure quality, performance, cost-effectiveness, and compliance with organizational standards. This role works cross-functionally with internal stakeholders to optimize vendor performance, negotiate contracts, mitigate risks, and drive value from vendor partnerships. 

Key Responsibilities

Vendor Relationship Management

• Develop and maintain strategic relationships with vendors and suppliers.
• Oversee and manage vendor workforce operations exceeding 300+ vendor personnel, ensuring appropriate staffing levels, workforce planning, productivity, performance management, training compliance, and alignment with business objectives and service level commitments.
• Resolve vendor performance issues and escalate concerns when necessary.

Strategic Sourcing

• Lead vendor selection, onboarding, and contract negotiation processes.

Contract Negotiation

• Manage contract renewals, amendments, and termination processes.

Performance Management

• Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.

Financial Analysis

• Analyze vendor spend, performance metrics, and market trends to support strategic decision-making.
• Track operational trends, forecasting needs, and capacity planning to support business growth.
• Manage monthly vendor operating budgets, ensuring expenses are tracked, forecasted, and aligned with approved financial plans and organizational objectives

Risk Assessment & Mitigation

• Ensure vendor compliance with company policies, regulatory requirements, and security standards.
• Assess and mitigate vendor-related risks, including financial, operational, and compliance risks.

Stakeholder Management

• Collaborate with Procurement, Finance, Legal, Operations, and business stakeholders on vendor-related activities; to monitor vendor spend, reconcile invoices, investigate billing discrepancies, and ensure timely payment processing.

Data Analysis & Reporting

• Track operational trends, forecasting needs, and capacity planning to support business growth.
• Maintain accurate vendor records, documentation, and reporting.

Continuous Improvement

• Identify opportunities for cost savings, process improvements, and operational efficiencies.

Communication & Influencing Skills

• Conduct regular business reviews with vendors to assess performance, identify issues, and implement improvement plans.

Requirements:

• Strong negotiation and contract management skills. 

• Experience managing vendor performance and supplier relationships. 

• Excellent analytical, communication, and problem-solving abilities. 

• Proficiency with Microsoft Office Suite, particularly Excel and Power BI. 

• Ability to manage multiple priorities and work effectively with cross-functional teams. 

Qualifications:

Education: Bachelor’s degree in business administration, Supply Chain Management, Finance, Operations, or a related field. Substantial professional experience may be considered in lieu of a formal degree.

Experience: 5+ years of experience in vendor management, procurement, sourcing, supply chain, or contract management. 

Working Conditions

Remote

Supervisory Responsibility (if applicable):

This role currently does not include direct people management responsibilities but may do so in the future based on business needs.

Compensation Range: $149,000 - $155,000 annually.This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

Our people make all the difference in our success.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!