Core Responsibilities:

• Supports the mission, vision, culture and policies of Destination Pet

• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services

• Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)

• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary

• Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary 

• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget

• Manages center payroll and ensures that payroll is approved in a timely manner

• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices

• Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies

• Prepares and delivers annual performance reviews to team members

• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort

• Resolves any and all customer and staff complaints

• Actively manages center’s social media accounts through weekly postings and replying to customer comments

• Creates, implements and executes local marketing programs to acquire new customers and grow sales

• Attends community events and partners with local businesses to promote Destination Pet services

• Maintains appropriate inventory of supplies - reorders and restocks as necessary

• Monitors and manages all computer systems located in the center

• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates

• Utilizes financial reports and statistics

• Responsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balance

• Ensures that bank deposits are completed as needed

• Assists other team members as needed

Expertise & Experience:

• BS/BA or CVT/LVT/RVT is a plus.

• Must be a passionate team player and a strong motivator.

• Must have a strong background in driving performance excellence through strong people management.

• Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.

• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.

• Proficiency in computer applications including Microsoft Office Suite and database applications.

• Ability to multi-task with strong time management skills.

• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.

• Excellent oral presentation, writing, and analytical skills.

• Strong interpersonal, communication, and motivational skills.

• Must have exceptional strong customer service experience and skills.

• Veterinary experience required.

• Must have experience in managing inventory and accounts payable.

Physical Requirements:

• Must be able to work evenings, weekends, and holidays.

• Must frequently lift 40 pounds.

• Must be able to be on feet for the duration of your shift. 

• Must be able to stand, walk and climb stairs frequently.

• Must be able to work on computer system and work multi-line telephones.

• Must be able to handle dogs on leashes.

• Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.