- Location
- Melbourne, VIC - 435 Bourke Street, Australia
- Type
- Full-time
- Experience
- 2+ years
- Closing date
- Today
- Source
- Workday
Description
Join our team on a permanent full-time basis
We nurture talent
We welcome fresh thinking
See yourself in our team:
Our Client Services team provide a 5-star experience to all our staff and visitors through the following services: concierge, catering, events, meeting and training rooms, reception.
This role is based in Melbourne.
Do work that matters:
You will play a key role in coordinating the Client Services facilities Melbourne. The role will liaise directly with internal stakeholders, external contractors and the wider Group Property teams to establish relationships and support the business.
Exceptional customer service and an organisational approach to this role is required to ensure an industry leading workplace experience for all staff and visitors to the Group’s Client Services.
Key responsibilities will include:
Providing a dynamic and genuine, face to face customer experience for our internal CBA customer and external CBA clients.
Coordinating meeting room bookings and events.
Assisting in the implementation of standard operating procedures in order to maintain consistency across Client Services locations.
Monitoring customer complaints and provide suitable outcomes and escalation where appropriate.
Maintaining Group HSW procedures and identify problem areas.
Answering basic AV queries and escalate advanced queries and requests to the AV technician.
We’re interested in hearing from people who have:
Experience in hospitality, events or corporate reception (minimum 2 years).
Exceptional customer service with a high level of customer focus.
Problem solving and negotiating skills with a “can-do” attitude.
Exceptional personal presentation with strong written & verbal communications skills, ability to communicate across all levels of business.
Ability to liaise effectively & resolve conflicts with our customers & contractors both internal and external.
Experience in the management of booking systems.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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