Safety & Security Manager

Pay Range: $62,500 – $66,500

Relocation Assistance is Available

Driving is required for this position; screening will be required.

This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.

Education and Experience    

     
• High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area.  
OR     
• 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area. 
 
CORE WORK ACTIVITIES   

 
Managing Security/Loss Prevention Operations  

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. 
• Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.    
• Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times. 
• Complies with applicable laws and safety regulations. 
• Follow proper key control guidelines in loss prevention and in the property. 
• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.  
• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.  
• Follows process for the protection of owners/guests and associates. 
• Follows up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.  
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.  
• Implements action plans to monitor and control risk. 
• Monitors all unusual activities in and around the property that would impair the wellbeing of owners/guests and associates. 
• Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.  
• Manages and guides the efforts of the Accident Prevention Committee. 
• Manages first aid program for owners/guests and associates. 
• Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.  
• Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety. 
• Analyzes information and evaluating results to choose the best solution and solve problems. 
• Develops liaison with local law enforcement and emergency services. 
• Informs and/or updates the executives and peers on relevant information in a timely manner. 
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.  
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.    
• Performs other duties, as assigned, to meet business needs. 

 
Leading Security/Loss Prevention Teams  

• Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings. 
• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.  
• Encourages and builds mutual trust, respect, and cooperation among team members. 
• Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.  
• Provides an open-door policy. Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.  
• Serves as a role model to demonstrate appropriate behaviors.  
 
Providing Exceptional Customer Service  

• Meets quality standards and customer expectations on a daily basis.    
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. 
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.  
• Provides services that are above and beyond for customer satisfaction and retention.  
     
Conducting Human Resources Activities   

• Participates in interviewing and hiring of team members with the appropriate skills. 
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.    
• Communicates performance expectations in accordance with job descriptions for each position. 
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. 
• Ensures associates understand Company, Resort and Departmental expectations and parameters. 
• Ensures associates are cross trained to support successful daily operations. 
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. 
• Schedules associates to business demands and tracks associate time and attendance.  
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. 
• Observes service behaviors of associates and provides feedback to individuals.  
• Ensures associate recognition is taking place on all shifts.  
• Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns. 

• Participates in associate progressive discipline procedures. 
• Reviews associate satisfaction results.  

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