As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI-driven insights to enhance process visibility, reliability, and operational efficiency across global operations

·        Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
·        Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
·        Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
·        Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
·        Use data-driven insights to guide decision-making.
·        Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
·        Proactively identify and avert customer-facing issues related to order reliability.
·        Regularly monitor sales orders and delivery processes using reports, using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
·        Understand and adhere to global process service levels to ensure consistent quality.
·        Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
·        Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
·        Conduct root cause analysis to identify areas for improvement in our processing.
·        Drive initiatives to enhance efficiency and effectiveness.
·        Support all Align products and regions that utilize the global order and delivery process.

·        Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
·        Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics)
·        Exposure to automation tools (e.g., Power Automate) and digital workflow optimization
·        Strong analytical and problem-solving skills, with ability to interpret data and generate insights.
·        Interest in continuous learning, particularly in AI, data analytics, and process automation
·        Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
·        Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
·        Basic knowledge in SAP / ERP systems, preferably.
·        Applies basic knowledge of processes and procedures to ensure efficient operations.
·        Comfortably handles problems of limited scope and seeks solutions.
·        Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
·        Strong interpersonal skills to interact with colleagues, stakeholders, and cross-functional teams.
·        Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
·        Ensures accuracy and precision in work.
·        Possesses strong problem-solving and analytical skills, allowing for effective decision-making and process improvement.
·        Able to work independently with minimal supervision, taking initiative to drive tasks forward.
·        Proactively identifies opportunities for improvement.

Specific language requirements

Advance English