Representative, Quality Complaint

Overview

Herbalife Nutrition is a global nutrition company whose purpose is to make the world healthier and happier. We have been on a mission for nutrition - changing people's lives with great nutrition products & programs - since 1980. Together with our Herbalife Nutrition independent distributors, we are committed to providing solutions to the worldwide problems of poor nutrition and obesity, an aging population, skyrocketing public healthcare costs and a rise in entrepreneurs of all ages. Herbalife Nutrition offers high-quality, science-backed products, most of which are produced in Company-operated facilities, one- on- one coaching with an Herbalife Nutrition independent distributor, and a supportive community approach that inspires customers to embrace a healthier, more active lifestyle. Herbalife Nutrition's targeted nutrition, weight- management, energy and fitness and personal care products are available exclusively to and through dedicated distributors in more than 90 countries.

Through our corporate social responsibility efforts, Herbalife Nutrition supports the Herbalife Nutrition Foundation (HNF) and its Casa Herbalife programs to help bring good nutrition to children in need. Herbalife Nutrition is also proud to sponsor more than 190 world-class athletes, teams and events around the globe, including Cristiano Ronaldo, the LA Galaxy, and numerous Olympic teams.

 

Herbalife has over 8,000 employees worldwide, and our shares are traded on the New York Stock Exchange (NYSE: HLF) with net sales of approximately $4.4 billion in 2017. To learn more, visit Herbalife.com or IAmHerbalife.com.

 

POSITION SUMMARY STATEMENT:

 

The Representative, Quality Complaint is primarily responsible to work with internal and external stakeholders to assist in managing quality or safety issues and concerns. This position also assists the Safety team in the management of complaints as they relate to different areas including, consumer education, process improvement, and interdepartmental collaboration with Quality or other cross-functional teams.

 

DETAILED RESPONSIBILITIES/DUTIES: 

• Routing complaints entered into complaint management databases, 
• Follow up with suppliers for timely responses.
• Initiate and enter results of Herbalife investigation into Agile.
• Develop resolution and consumer response for review and approval as necessary.
• Provide training to Herbalife Regional representatives that enter product complaints.

 

Job Qualifications

REQUIRED QUALIFICATIONS:

 

Skills:

Strong customer service skills

Excellent written and oral communication skills

Microsoft Office proficiency - Excel

Knowledge of Good Manufacturing Practices and/or Adverse Event Reporting regulations

English advanced 

 

Experience:

At least 1 year industry related experience in Quality or Safety Programs

 

Education:

Bachelor's degree, preferably in chemical engineering, food, or related

 

PREFERRED QUALIFICATIONS:

Agile Product Lifecycle Management/Product Quality Management proficiency

Argus Safety or AERs proficiency or comparable safety database proficiency

Complaint investigation experience