Job Description

A Look Into Working in the Front Office

As a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You’ll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while upholding Radisson and GHG standards of excellence.

Pay rate is based on experience with performance-based raises, $12 + Tips.

What You’ll Be Doing

• Greet guests warmly as they arrive and depart; assist with luggage and open doors

• Escort guests to rooms, outlets, or vehicles and ensure they feel welcomed and supported

• Deliver packages, luggage, amenities, and bell carts to rooms with attention to detail and care

• Build positive, professional relationships with guests and respond to requests promptly

• Safely operate the company shuttle for guest transportation; maintain shuttle cleanliness and accurate driving logs

• Valet park guest vehicles following all safety procedures, applicable laws, and company standards

• Coordinate timely pick-ups and drop-offs, navigating multiple requests under changing conditions

• Maintain a clean driving record and strong situational awareness while on the road

• Communicate clearly and professionally via phone and email to coordinate guest services

• Stay knowledgeable about all hotel outlets, events, and local attractions to assist guests and enhance their experience

• Collaborate with front office and concierge teams to ensure seamless service across departments

• Continuously find ways to improve guest experiences and operational flow

• Respond to concerns and complaints with empathy while maintaining adherence to policy

• Support daily operations in all areas of the front office as needed; flex between roles with ease

• Maintain strong time management and uphold organizational standards

• Perform duties with integrity, positivity, and a guest-first mindset

• Practice good stewardship of company resources, time, and equipment

• Perform other duties as assigned, requested or deemed necessary by management

• Ambassador for Radisson and GHG standards

What You Need for this Position

• Must be 18+ years of age

• Must be able to provide clean DMV driving record for consideration

• Sufficient manual dexterity in hands to be able to load and unload luggage

• Able to stand for long periods of time, up to 8 hours or more

• Able to stoop and bend

• Able to lift up to 75 pounds 

• Able to handle responsibilities that require repetitive motion tasks

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)

• 401K with 100% match up to 3% (Full-Time option)

• Parental Leave Program (Full-Time Option)

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• Shift meal provided per day

• 10% Discount on GHG outlets

• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development