Sr. Clinical Liaison Specialist
Jobs at Align Technology | Align Technology Careers
·1 week ago
- Location
- APAC-Thailand
- Type
- Full-time
- Department
- Healthcare
- Experience
- 5+ years
- Education
- Master
- Visa
- Not sponsored
Description
Sr. Clinical Liaison Specialist
Department: Clinical
Employment Type: Full Time
Location: APAC-Thailand
Reporting To: Chananan Pookwanmuang
Description
The role is based in Thailand. The position is responsible for overseeing clinical activities within the Thailand market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Thailand team to deliver an excellent clinical customer experience for all Invisalign Providers within the Thailand market.
Key Responsibilities
- Support the clinical team in achieving monthly, quarterly, and annual clinical plans and clinical targets.
- Responsible for working with customers on basic clinical inquiries eg case assessment, recording taking, clincheck review, troubleshooting problems and aligner issues.
- Provide continuous support with assigned accounts through phone calls, online booking tools, and field visits.
- Conducted clinical training, introduction sessions, clinical check review sessions, troubleshooting, etc.
- Moderate upon the assigned clinical event. Coordinate with speakers. Ensure the event runs smoothly.
- Responsible for arranging training classes in the Training Centre, material and classroom preparation, ensuring audio and other equipment are ready and functioning, etc.
- Provide clinical training to new staff
- Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report
- Work closely with co-colleagues to develop a high-performance team
- Other projects assigned by the company
Skills, Knowledge & Expertise
Requirement / Criteria for the Role:
- Bachelor’s degree in dental, medical, or pharmacy. Dentist, dental technician and dental hygienist are preferable.
- At least 5 years of working experience
- Good technical knowledge and experience in dental
- Proficient in English
- Effective communication and presentation skill
Work Schedule / Hours
- Working 5 days a week ( Mon-Fri or Tue-Sat).
Regular business hours. Some outside hours in evenings and weekends and travelling may be required from time to time
Skills
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