OEM Global Account Manager

Key Responsibilities

1. Strategic Account Management (Top 15 Global OEMs)

• Own and manage the relationship with the Top 15 Global OEM accounts located in China on behalf of Particle Measuring Systems.
• Develop and execute long-term strategic account plans to maximize revenue growth and PMS market share.
• Lead annual pricing negotiations with OEMs, establishing competitive yet profitable pricing frameworks that align with PMS global pricing policies.

2. Global FMS (Facility Monitoring System) Opportunity Management

• Quote and manage FMS opportunities initiated by OEMs for end customers located worldwide.
• Collaborate with PMS regional sales teams (Americas, EMEA, and APAC) to ensure accurate, timely, and competitive quotations for FMS solutions tied to OEM equipment sales.
• Coordinate with internal PMS proposal and engineering teams to define system scope, hardware/software configurations, and service packages for global FMS deployments.

3. Customer Satisfaction Management & Continuous Improvement

• Lead customer satisfaction management for the Top 15 OEM accounts, establishing formal feedback loops and performance metrics.
• Proactively identify pain points, gaps, or friction areas in the OEM-PMS partnership (e.g., delivery lead times, technical support responsiveness, quality issues).
• Leverage and coordinate PMS internal resources (Operations, Quality, Service, Technical Support, Supply Chain) to drive continuous improvement initiatives that enhance overall OEM account satisfaction and loyalty.
• Conduct regular business reviews (QBRs) with OEM stakeholders to track satisfaction KPIs and jointly develop action plans.

4. Voice of Customer (VoC) Collection & Offer Creation

• Systematically gather and synthesize VoC from OEM engineering, procurement, service, and sales teams regarding PMS products, software, services, and pricing models.
• Translate market insights into actionable business requirements and facilitate collaboration between PMS Technical Marketing and Product Management teams.
• Act as the customer advocate in internal product roadmap discussions, influencing new product development (NPD), feature enhancements, and service offer creation to ensure PMS solutions remain competitive and relevant to OEM needs.

5. Strategic Partnership & Solution Selling

• Design-In Phase: Collaborate with the APAC OEM Technical Sponsor to provide PMS Sterility Assurance (SA) solution advisory during the OEM's machine design phase, ensuring PMS compatibility and differentiation (including particle counters, microbial air samplers, and software integration).
• Global Sales Enablement: Support the OEM's global sales teams by equipping them with technical and commercial tools to effectively sell PMS SA solutions to their end customers.
• Marketing Collaboration: Partner with the PMS Marcom team to coordinate global exhibitions and co-marketing activities with OEM partners.

6. Commercial & Technical Support (China Territory)

• Provide on-the-ground commercial and technical support to the Top 15 OEM sales and service teams operating within the China territory.
• Troubleshoot technical queries and facilitate fast-track solutions for local OEM branches, ensuring PMS service excellence.

7. Internal Bridge Building

• Act as the critical link between the OEM Global Sales teams and the PMS Local End Customer Sales teams to ensure alignment, prevent channel conflict, and identify joint opportunities.

8. Global Service Agreement (GSA) Drive

• Lead the negotiation and execution of Global Service Agreements (GSAs) between PMS and Top 15 OEMs headquartered in China, standardizing after-sales support (calibration, repair, and FMS delivery) across global regions.

Requirements

Education

• Bachelor of Science (B.S.) degree required.
• Preferred Majors: Pharmaceutical, Microbiology, Biotechnology, or related Life Sciences fields.

Professional Experience

• Minimum 7 years of sales, account management, or business development experience in the Chinese market.
• Industry Focus: Must have direct experience working for China's leading Pharmaceutical OEMs as sales or working for a supplier that serves these OEMs (e.g., fill-finish, lyophilization, or inspection equipment manufacturers).
• Proven track record in professional account management at a strategic, multi-national level, including experience with annual pricing negotiations, complex multi-region quoting, and customer satisfaction program management.
• Demonstrated experience in gathering VoC and translating market needs into product/service requirements is highly preferred.

Skills & Competencies

• Language: Fluent in Mandarin and English (both oral and written) – must be able to negotiate contracts, present QBRs, and articulate VoC insights in English to global stakeholders.
• Commercial Acumen: Strong ability to structure global quotes, manage margins, and navigate transfer pricing scenarios for cross-border FMS deals.
• Customer-Centric Mindset: Deep passion for understanding customer needs and driving internal change to exceed expectations.
• Technical Acumen: Strong learning agility to understand complex Sterility Assurance solutions, including particle counting technologies, microbial detection, and regulatory compliance (GMP, Annex 1).
• Collaboration & Influence: A natural team player with a global mindset; comfortable influencing cross-functional teams (Product Management, Technical Marketing, Operations, R&D) without direct authority.
• Proactivity: Self-starter who can operate independently as an individual contributor while driving consensus among stakeholders.
• Resilience: Willing to travel frequently (up to 50%) to OEM sites, factories, and global headquarters.

Why Join Particle Measuring Systems?

• Industry Leadership: Join the global leader in contamination monitoring and sterility assurance, helping the world's top pharmaceutical companies ensure patient safety.
• Strategic Impact: Directly influence the design and quality standards of the global pharmaceutical industry by embedding PMS Sterility Assurance technology into OEM equipment.
• Shape the Future: Your VoC insights will directly impact PMS product roadmaps and service offerings, giving you a tangible legacy within the company.
• Global Exposure: Work with top-tier international clients and internal teams across APAC, Europe, and the Americas.
• Growth Opportunity: High-visibility role with direct access to the Zone Sales Director and global leadership.

To Apply:

Please submit your CV and a brief cover letter outlining your experience with Pharmaceutical OEMs, customer satisfaction management, and VoC-driven product strategy to [email protected]