Care Center Quality Improvement Specialist

Overview

Presbyterian Homes & Services is seeking a Care Center Quality Improvement Specialist to join our team and make a meaningful difference in the quality of care and services we provide to older adults.

 

As a Care Center Quality Improvement Specialist, you’ll partner with PHS clinical and operational leaders to strengthen quality, improve outcomes, and support care center teams. From falls and wounds to Quality Matters and risk management, you’ll use data, observation, coaching, and QAPI principles to turn quality priorities into sustainable improvements.

 

This role also offers the opportunity to expand your clinical leadership experience through cross-training and designated Regional Clinical Director backup support.

 

Join PHS and help us create better outcomes and meaningful experiences for the older adults we serve.

 

Responsibilities

The Care Center Quality Improvement Specialist translates organizational clinical quality priorities into actionable improvements in day-to-day care center operations. In partnership with clinical and operational leaders, this position leads and supports improvement initiatives related to falls, wounds, Quality Matters, risk management, and other identified clinical and operational priorities. The specialist uses data, on-site observation, coaching, and the Quality Assurance and Performance Improvement (QAPI) process to identify opportunities, implement changes, evaluate effectiveness, and sustain improved outcomes. This position does not oversee MDS-related quality processes. The specialist also completes cross-training to develop and maintain readiness to provide designated Regional Clinical Director backup coverage.

 

Responsibilities include, but are not limited to:

• Clinical and Operational Quality Improvement
• QAPI Implementation and Sustained Outcomes
• Risk Identification, Analysis, and Response
• Coaching, Implementation, and Communication
• Regional Clinical Director Readiness and Backup

Qualifications

MINIMUM QUALIFICATIONS

• Registered Nurse with current license in state(s) served. BSN preferred.
• Minimum 3-5 years of progressive clinical leadership experience in long-term care. 2+ years’ experience as a Director of Nursing/Clinical Administrator. Previous experience in Care Centers and/or Assisted Living and Fair Housing in a management role.
• Demonstrated experience translating clinical quality priorities into operational improvements, including QAPI facilitation, root cause analysis, action planning, implementation, and monitoring for sustained results.
• Ability to interpret clinical and operational data, dashboards, and trends and translate findings into practical improvement actions.
• Demonstrated ability to develop and implement policies and procedures.
• Knowledge of applicable state and federal regulatory requirements for senior health care and their application to clinical practice and operational improvement.
• Demonstrated ability to coach interdisciplinary teams, facilitate change, and influence implementation across sites.
• Strong analytical, organizational, written, and interpersonal communication skills, with adaptability, flexibility, creativity, and the ability to communicate with varied audiences.
• Ability to travel to PHS sites and work a flexible schedule to support site and organizational needs.
• Ability to develop and maintain the operational knowledge and competencies needed for assigned Regional Clinical Director backup coverage.
• Proficiency in Microsoft Office applications, electronic medical records, and other common computer programs.
• Demonstrated compatibility with PHS’ mission and operating philosophies.

Pay Range

The estimated starting pay range for this role is $121,000-152,000 per year. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

 

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

 

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

 

 

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.