- Salary
- $45k – $65k/yr
- Location
- Ohio
- Workplace
- Remote
- Department
- DN
- Source
- Lever
Description
About the Role:
We are seeking a remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. This role focuses on delivering high-quality customer support, gathering accurate information, and helping organize essential details for reservation preparation. The ideal candidate is patient, detail-oriented, and able to work independently in a virtual environment.
Responsibilities:
• Provide responsive customer support for reservation questions and service needs
• Assist clients with gathering required details for reservations and trip coordination
• Research basic accommodation, activity, and destination information as needed
• Maintain accurate client records and update internal systems
• Prepare and organize reservation details and related documentation
• Communicate clearly and professionally with clients throughout the process
• Coordinate follow-ups, scheduling, and status updates
• Support the reservation workflow by confirming information and managing documentation
• Perform general administrative and customer service tasks as assigned
Qualifications:
• Strong communication and customer service skills
• Excellent attention to detail and organizational abilities
• Ability to work remotely with consistent follow-through
• Comfortable using online tools, systems, and digital platforms
• Previous customer service or administrative experience preferred
• Dependable, professional, and able to manage multiple tasks
Work Environment:
• Fully remote position
• Flexible scheduling
• Training and ongoing support provided
If you enjoy supporting clients, staying organized, and helping ensure smooth reservation processes, this role offers a structured environment to build your skills in customer service and reservation coordination.
Skills
Customer Service