Experience & Interface Designer / UX Researcher and Service Designer

Key Responsibilities:

User Research & Discovery

• Plan and conduct discovery research to understand user needs, behaviours, and pain points faced by public officers across organisations.
• Design and run usability testing sessions to validate concepts and iterate on designs.
• Plan and facilitate surveys, workshops, and other participatory research methods to gather insights at scale.
• Synthesize research findings into actionable insights and communicate them clearly to product and engineering teams.

UX & UI Design

• Design end-to-end user experiences, covering information architecture, user flows, wireframes, and high-fidelity UI.
• Design interactions that are intuitive, accessible, and aligned with both user needs and business objectives.
• Contribute to and maintain design systems, ensuring consistency across products.
• Balance user needs, technical constraints, and policy requirements when making design decisions.

Stakeholder Communication & Collaboration

• Present design work and research findings to a range of stakeholders, including product managers, engineers, and senior stakeholders.
• Translate complex requirements and feedback into a clear design direction.
• Work closely with product and engineering teams to ensure designs are feasible and well-implemented.

Prototyping

• Build interactive prototypes to communicate design intent, using Figma prototypes.
• Effective use of components and design system libraries within prototypes to ensure consistency and efficiency.

What We Are Looking For

• 3 to 5 years of product design experience with a portfolio that demonstrates strong user research skills alongside polished UX and UI work.
• Research expertise. You know how to plan studies, choose the right methods, facilitate sessions, and turn findings into design decisions.
• Strong UI and interaction design skills. You can take a concept from rough wireframes through to pixel-level, production-ready designs.
• Comfort with ambiguity and context switching. You can move between different products and problem spaces, and ramp up quickly.
• Clear communication skills. You can articulate design rationale to technical and non-technical audiences, and hold your own in conversations with senior stakeholders.
• User-centric mindset with pragmatism. You advocate for the user while understanding business goals, technical feasibility, and organisational constraints.
• Proficiency in Figma and FigJam as core design and collaboration tools.
• Familiarity with accessibility best practices (WCAG) and responsible AI design principles.

Nice to Have

• Experience with frontend development (e.g., HTML/CSS, React).
• Familiarity with AI-assisted coding tools (vibe coding) for rapid prototyping and idea validation.
• Motion graphics and visual/graphic design skills (e.g., After Effects, Lottie), including the ability to produce animations and micro-interactions that enhance product experiences.
• Experience extending visual design work to communication and marketing materials.