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Job Element
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Detail
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Job Title
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business development manger
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Reporting to
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Sales & Operations Manager
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Department
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Sales
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Main Purpose
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The Business Development Manager is responsible for driving Challenger’s growth through the acquisition of high-quality new business across SME and mid-market organisations.
This is a consultative, field-based sales role covering Challenger’s portfolio of mobile, connectivity, hosted telephony, unified communications and gathering referrals for managed IT services. The role owns the full new business sales lifecycle, from prospecting and discovery through to close and successful handover.
The successful candidate will build strong commercial relationships with key decisionmakers, understand each prospect’s operational needs and present appropriate, value-led solutions. All sales activity, actions and future actions must be accurately maintained within The Layer CRM.
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Key Responsibilities
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New Business Development
- Generate and develop new business opportunities through outbound prospecting, networking, referrals and social selling.
- Manage the full sales lifecycle from first contact through to contract completion and handover.
- Conduct professional discovery meetings with business owners, directors and senior decisionmakers.
- Present Challenger solutions using a consultative, value-led approach based on the customer’s requirements.
- Build long-term commercial relationships that support customer retention and future growth.
Pipeline, Targets & CRM Management
- Work towards sales targets and KPIs set by the company.
- Build, manage and accurately forecast a healthy sales pipeline in line with company expectations.
- Update The Layer CRM with all customer activity, actions and future actions in a timely and accurate manner.
- Ensure quotations, proposals and follow-ups are completed professionally and within agreed timescales.
- Follow Challenger’s sales processes, compliance requirements and quality standards.
Collaboration & Communication
- Work closely with Sales Support, Operations, Provisioning and Account Management to ensure a smooth customer onboarding experience.
- Communicate customer requirements, expectations, timelines and deal progress clearly to relevant internal teams.
- To represent Challenger professionally and positively at all times.
Personal Effectiveness
- Plan activity efficiently to maximise productive selling time and minimise unnecessary travel.
- Demonstrate resilience, consistency and motivation in achieving targets.
- Maintain a high standard of organisation, professionalism, attention to detail and follow-through.
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Skills & Experience
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Essential
- Proven experience in a new business or business development role.
- Strong prospecting and lead-generation capability.
- Excellent communication, negotiation and presentation skills.
- Confidence engaging with business owners, directors and senior stakeholders.
- Strong planning, pipeline management and CRM discipline.
- Ability to work independently while contributing positively to a wider team.
Desirable
- Experience selling telecoms, connectivity, hosted telephony or IT services.
- Experience selling into SME and mid-market organisations.
- Experience of consultative selling and structured sales methodologies.
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Salary and hours of work
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- Monday to Friday 9:00 – 17:00
- £36,800 Per annum, plus commission
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Benefits
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- 20 days holiday initially, increasing each year by one day to a maximum of 30 days.
- Bank holidays in addition to holiday allowance
- Workplace pension
- Attendance bonus
- Company bonus
- Company vehicle
- Company laptop, mobile and tablet.
- Bupa Employee Assistance Programme
- And more!
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