Social Services Coordinator (Regular/Part-Time)

DEFINITION 
Under general supervision, plans, organizes, coordinates, and provides direction and oversight for an assigned UPLIFT Program; assists our community’s homeless population and exhibits dedication to the mission and vision of the Eureka Police Department, Community Safety Enhancement/Engagement Team (CSET), Eureka Community Services and UPLIFT; performs a variety of administrative functions in support of assigned programs and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED 
Receives general supervision from assigned supervisory or management personnel. Exercises general and direct supervision over assigned staff and volunteers.

CLASS CHARACTERISTICS 
This class has lead, program coordination, administrative, and/or day-to-day operational responsibilities. Incumbents are responsible for supervising, coordinating, and participating in the operations of an assigned UPLIFT program. Specific responsibilities may vary, depending upon the site, programs or projects to which assigned. The nature of the work performed requires an employee in this class to establish and maintain effective working relationships with all others contacted in the course of work.EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) 
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

When performing the Support Services assignment:

• Communicates with Rapid Rehousing Program participants on an on-going basis by holding and facilitating meetings;
• Creates realistic stabilization plans to assist program participants with maintaining stable housing;
• Provides ongoing trauma informed services and case management;
• Participates in affordable and subsidized housing applications/program registration, including representing the assigned program and checking documentation for completeness;
• Provides ongoing supportive services to program participants housed in the assigned program;
• Conducts outreach to members of the community experiencing homelessness;
• Acts as a liaison with various community agencies;

When performing all assignments:

• Supervises, coordinates, and participates in the day-to-day operations of assigned UPLIFT program;
• Organizes daily events, directs and monitors the work of support staff, and participates in the implementation of assigned program activities;
• Fosters positive relationships with program participants, built upon trust, which motivates participants to participate in services in order to improve their quality of life;
• Advocates for those experiencing homelessness, addiction and mental illness;
• Acts as a division representative to local residents, governmental agencies, community groups, private businesses, and others concerning questions, problems, concerns, and activities in the provision of assigned UPLIFT program. 
• Assists in the recruitment, selection and scheduling of part-time staff and volunteers; provides supervision, training, orientation, and guidance to assigned staff; prepares weekly and daily schedules for all assigned personnel as directed; when applicable, provides input to performance evaluations for assigned full-time staff assigned to program, and evaluates part-time personnel. 
• Maintains records and files on all participants; updates emergency and other pertinent information on a regular and as needed basis. 
• Focuses on identifying appropriate resource needs unique to each homeless individual.
• Promotes safety and renders first aid as required. 
• Documents all incidents involving injury, behavioral problems, and/or any unusual events; communicates as appropriate to supervisor and others; maintains all related records.
• Participates in ensuring compliance with relevant health, safety, and licensing laws and guidelines; maintains and updates all records required by state and local regulatory agencies.
• Works closely with other program coordinators to conduct program activities.
• Performs other duties as assigned. 

QUALIFICATIONS

Knowledge of: 

• Basic principles of employee and volunteer supervision and training. 
• Principles, practices, methods, techniques, procedures, and service delivery needs related to the program area to which assigned. 
• Local resources for mental health, housing, domestic violence, etc., and the processes by which to access these resources.
• Mental health illness, addiction and issues faced by homeless individuals.
• Applicable Federal, State and local laws, regulations, codes and guidelines related to the program area and facilities to which assigned. 
• Modern office practices, methods and computer equipment. 
• Computer applications related to the work. 
• English usage, grammar, spelling, vocabulary, and punctuation. 
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.

Ability to: 

• Plan, supervise, coordinate, review and evaluate assigned UPLIFT program, as well as volunteers and staff. 
• Plan and prepare UPLIFT program activity schedules, staffing schedules, rosters, flyers, reports and other related program materials. 
• Interpret, apply and explain applicable Federal, State and local policies, procedures, laws and regulations. 
• Work effectively with people of varying racial, ethnic, cultural, educational and socio-economic backgrounds.
• Display appropriate, professional, healthy boundaries and exercise mature judgment and understanding of safety concerns.
• Respond to medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or cardiopulmonary resuscitation. 
• Prepare written narratives, correspondence, notices, newsletters, and reports in a clear and concise format. 
• Maintain and update a variety of files and records including confidential documentation. 
• Adapt well to changing priorities and challenging individuals.
• Understand and carry out both oral and written instructions in an independent and timely manner. 
• Organize own work, set priorities and meet critical time deadlines. 
• Maintain a non-judgmental attitude and a display of unconditional positive regard; is caring and compassionate.
• Operate modern office equipment including computer equipment and specialized software applications programs. 
• Use English effectively to communicate in person, over the telephone and in writing. 
• Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. 
• Establish and maintain effective working relationships with those contacted in the course of the work. 

Education and Experience: 
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: 

• Equivalent to the completion of the twelfth (12th) grade supplemented by college-level coursework in social services, or related field, and
• Three (3) years of work experience in social services, varied community outreach or customer service experience which involves frequent public contact, including
• One (1) year of lead or supervisory experience.

License: 

• Valid California class C driver’s license with satisfactory driving record may be required.
• Must obtain First Aid & CPR certification within 12 weeks of hire.

No other information will be accepted and resumes, cover letters or additional materials WILL NOT BE CONSIDERED.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone. This job involves fieldwork requiring frequent walking, sometimes on uneven terrain. Finger dexterity is needed to access, enter and retrieve data using a telephone, computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, and reach. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.

ENVIRONMENTAL ELEMENTS 
Employees work indoors and outdoors, and will be exposed to moderate to loud noise levels, cold and hot temperatures, and inclement weather conditions. Additionally, employees will be required to work in areas inhabited by homeless persons, which include exposures to unclean environments with potentially hazardous physical substances and fumes, and which may require interaction with challenging or upset individuals.

WORKING CONDITIONS 
May be required to work evenings, weekends and holidays.

THE SELECTION PROCESS
All applications received are screened to determine which applicants most closely match the desired education, experience, knowledge, and abilities of the position. Applicants will receive email notification of the results of the screening process. Applicants meeting the minimum qualifications are not necessarily guaranteed advancement to the examination process, as only the most qualified candidates will be invited to participate. The most qualified applicants will be invited to an examination tentatively to be held in early December. The Department Head [and/or designee(s)] will interview the top six (6) candidates from the examination process. The eligible list created from this recruitment may be used to fill full-time, part-time, temporary, and grant positions. The City reserves the right to extend the final filing date as necessary.