- Location
- McLean, Virginia, United States · published
- Workplace
- Remote
- Type
- Full-time
- Seniority
- Entry
- Clearance
- Required
- Source
- Workable
Description
Public Trust Eligibility Required
This is a contingent position, meaning employment is dependent upon the successful award of the associated contract to Aretum and completion of any required background investigation or security clearance verification.
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
We are seeking a motivated Junior Systems Analyst to support our content management and systems engineering efforts across multiple IT environments. This remote role is ideal for professionals with hands-on experience in supporting enterprise content management systems (CMS) like Drupal, WordPress, and OpenText. Most of our systems are hosted on Linux platforms, and many have database backends. The ideal candidate has experience as a Systems Analyst or Web Master and understands service desk-type environments and tier 1, tier 2, and tier 3 support, as well as meeting SLA requirements. This remote position primarily provides tier 1 and tier 2 software and application support for web-based systems tailored to our federal client's needs. We strive to provide high-quality and unparalleled user support, user management, and customer service. This role may require after-hours system support and testing.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
- Respond to and troubleshoot user experience issues; support user questions
- Enhance and maintain existing web-based applications/systems/web sites
- Help administer and maintain the web system and infrastructure
- Perform other short-term and long-term tasks and duties as assigned by management
- Test software for responsiveness and efficiency
- Troubleshoot, debug, and upgrade software as required
- Monitor system uptime, performance, and health
- Create, implement, and validate security and data protection settings
- Draft/update technical documentation
- Attend and participate in client meetings