- Location
- Schisma Eloundas, Crete, Greece · published
- Type
- Contract
- Department
- Operations
- Source
- Workable
Description
A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Guest Relations Officer at Luxury Spa Resort in Elounda, Crete | Domes of Elounda. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
About the role
As Guest Relations Officer at Domes of Elounda, you will create a welcoming atmosphere and make sure every guest's stay is enjoyable and memorable. You will be the link between our guests and the hotel team, answering questions, resolving concerns and promoting our services and experiences.
What you will do
Promoting hotel services
- Promote hotel amenities, services and packages to enhance the guest experience.
- Organise and host guest engagement activities and events.
- Upsell room upgrades and additional services to grow revenue.
- Promote hotel facilities such as restaurants, bars and the spa.
Resolving guest concerns
- Resolve guest concerns quickly and efficiently to keep satisfaction high.
- Follow up with guests to make sure their concerns have been fully resolved.
Communication
- Work with other departments, such as housekeeping, maintenance and food and beverage, for seamless service.
- Keep guests informed about hotel services, special offers and events.
- Give personalised assistance and respond promptly to guest questions and requests.
Record keeping
- Keep accurate records of guest interactions, feedback and special requests in the hotel system.
- Prepare reports on guest satisfaction and service trends for management.
Concierge services
- Help guests with reservations and recommendations for local attractions, dining and transport.
- Coordinate special requests, such as room preferences, celebrations or specific amenities.