Enterprise Resource Planning Product Manager (Information Systems Analyst, Principal - Generalist)

Job Appointment: Full Time, Regular
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available.
Work Location: This position has an exception to work primarily remotely. However, there will be instances when it is necessary to come onsite for work (with as much advance notice as possible). Remote work must be performed within Oregon or Washington. For more information, click here.
Union Representation: Professional Technical Employees, Local 17 (PROTEC 17).  To view current labor agreements, click here.
Starting Pay: The City of Portland follows the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.

The City of Portland is seeking an innovative, strategic, and collaborative Enterprise Resource Planning (ERP) Product Manager to guide the evolution of the City’s ERP ecosystem. This position connects business strategy with technology delivery, helping City staff access reliable, effective tools that support daily operations and improve services for our community.

As the ERP Product Manager, you will own the product vision, roadmap, and lifecycle for enterprise capabilities supporting Finance, Procurement, Human Capital Management, and Reporting and Analytics. You will guide ERP transformation efforts.

You will bring together City leadership, business partners, technical teams, vendors, and users to identify needs, set priorities, and deliver measurable results. Your work will help ensure the City’s ERP investments support operational effectiveness, strong governance, accessibility, equity, and a positive user experience.

• Set the product direction: Develop and maintain multiyear ERP product vision, strategy, and roadmap aligned with City priorities, business needs, and citywide technology goals.

• Guide ERP transformation: Lead product planning for implementations, migrations, integrations, and module deployments, balancing business continuity and opportunities to modernize.
  

• Understand business and user needs: Lead discovery, design, and blueprinting workshops with Finance, Procurement, Human Resources, and other partners to capture, validate, and prioritize requirements.

• Turn priorities into actionable work: Maintain product backlogs, define opportunities with technical teams, and make informed tradeoffs based on value, usability, technical feasibility, cost, risk, and available resources.

• Support iterative delivery: Guide products through design, build, testing, deployment, and continuous improvement using iterative practices. Partner with delivery leads to address risks and dependencies.

• Strengthen governance and reliability: Partner with security, audit, and technical teams to ensure ERP products meet enterprise governance, security authorization, and audit requirements.

• Build accessible, user-centered solutions: Use interviews, journey maps, service blueprints, usability testing, and feedback to improve workflows and incorporate accessibility and equity into product decisions.

• Measure results: Establish and track product outcomes, implementation milestones, service-level agreements, and key performance indicators to evaluate adoption, migration success, support performance, and business value.

• Build shared understanding: Communicate product priorities, scope, progress, and outcomes clearly to technical and nontechnical audiences, helping partners reach decisions across organizational boundaries.

• Strategic Product Leader: Connects long-term business goals with practical product roadmaps and clear delivery priorities.

• ERP Transformation Partner: Brings hands-on ERP experience and understands how enterprise systems support interconnected business functions.

• Collaborative Decision maker: Builds trusted relationships across departments and helps stakeholders with differing priorities reach clear, informed decisions.

• User-Centered Problem Solver: Uses research, feedback, and data to understand challenges and develop accessible, effective solutions.

• Clear Communicator: Explains complex technical and business considerations in language that supports shared understanding and action.

• Results-Oriented Leader: Defines success, measures outcomes, and adjusts priorities to improve service delivery, operational effectiveness, and user experience.

• Inclusive Colleague: Works effectively in a culturally and gender-diverse workplace, welcomes different perspectives, and incorporates equity into product planning and delivery.

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

1. Experience managing digital products, enterprise platforms, or ERP services through progressively responsible roles, including at least 5 years of product management experience for ERPs or similar size and scale enterprise technology portfolios and at least two years responsibility for product strategy, vision, roadmaps, prioritization, and delivery.
2. Experience leading multidisciplinary teams through iterative product planning and delivery using Agile, Scrum, SAP Activate methodology, or other iterative frameworks, including coordinating work across business, engineering, design, data, operations, and vendor teams.
3. Experience developing product visions, strategies, roadmaps, and prioritized backlogs, building alignment among technical and nontechnical stakeholders, and making tradeoff decisions based on business objectives, user needs, technical feasibility, cost, risk, and resources.
4. Experience applying or incorporating user research, service design, usability testing, analytics, stakeholder feedback, or other qualitative and quantitative evidence to identify needs, validate assumptions, and inform product decisions to inform product decisions, establish measurable outcomes and service performance indicators, and guide continuous improvement with attention to accessibility and equity.
5. Experience establishing measurable product or service outcomes and using performance data, user feedback, and operational measures to evaluate effectiveness and guide continuous improvement.

Preferred Qualifications:

• Experience supporting SAP S/4HANA implementations or migrations and applying working knowledge of SAP business domains such as Finance, Procurement, Human Resources, or Reporting and Analytics, including related solutions such as Ariba or Success Factors.
• Experience supporting enterprise system integration or cloud migration using SAP integration and data capabilities, such as SAP Business Technology Platform (BTP), SAP Integration Suite, Cloud Platform Integration, SAP Business Data Cloud, or data extraction pipelines, while addressing governance, security authorization, and audit requirements.
• Experience managing an enterprise digital product, platform, or shared service used across multiple departments or business units, including responsibility for governance, adoption, integrations, and continuous improvement.
• Experience leading product implementation in public sector or other complex organizations where authority, resources and decision-making are distributed across multiple teams.
• Experience coordinating ERP capabilities across Finance, Procurement, Human Capital Management, and Reporting and Analytics to improve business processes and the user experience.
• Experience supporting organizational change, user training, and communications to prepare staff for ERP implementations, migrations, or significant system updates.
• Relevant SAP certification, such as SAP S/4HANA, SAP Activate, or certification in a related SAP functional area.

How to Apply:

• Submit your resume and cover letter by the closing date.
• (Optional) Submit Veterans’ Preference documents, if applicable. 
   If this is your first time applying with the City of Portland, or if you haven’t requested veteran preference before (and would like to now), please attach your DD214-Member 4 and/or VA Benefit Letter to your application. Once we verify your eligibility, we’ll record your veteran preference in our system, so it automatically applies to your future applications.
• Click here for application tips for resume, supplemental question response and/or cover letter.

What to Expect:

1. Application Review - Week of November 23, 2026: We'll review your application materials to ensure you meet the minimum qualifications listed above.
2. Notice/Feedback - Week of November 30, 2026: You will receive an email when the minimum qualification review is complete. If you disagree with the evaluation results, you may request a review within 14 days of the email notice, per City Administrative Rule 3.01.
3. Selection Process - Late December/Early January: The hiring bureau will review qualified applications, conduct interviews, and check references.
4. Conditional Job Offer: Final candidates may undergo a background or driving record check, depending on the position.

Learn More About:

• How to Apply Videos and Workshops
• City of Portland Core Values
• HRAR-3.01 - Recruitment Processes
• Veteran Preference Information
• Total Compensation and Benefits
• Language Pay Differential Eligibility

 We’re committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.

Questions? We're here to help!
 If you have questions about this recruitment or need assistance, contact:

TroyLynn Craft, Senior Recruiter
[email protected]
Bureau of Human Resources