Technology Support Specialist

Description

Larson Financial Holdings LLC is seeking a motivated Technology Support Specialist to join the Larson Technology Services team. This is an entry-level role for someone early in their career who has a solid foundation in technical support and systems administration and wants to grow it in a professional enterprise environment.

The Technology Support Specialist is often the first point of contact for colleagues who need technology help. The role resolves support requests; sets up and maintains devices, accounts and access; and helps administer the systems the firm relies on every day, including Microsoft 365, endpoints and the network.

As a member of the Larson Technology Services team, the Technology Support Specialist works alongside senior engineers on projects and day-to-day operations, gaining broad hands-on experience across infrastructure, applications and security.

Key responsibilities:

Technical support

• Respond to and resolve support requests through the service desk, in person, by phone and remotely, within agreed service levels.
• Troubleshoot hardware, software, network, printing and access issues, and escalate complex problems to senior team members.
• Log, track and update tickets accurately, and communicate clearly and courteously with the colleagues you support.
• Support collaboration tools, video conferencing and meeting-room technology.

Endpoints and devices

• Set up, configure, deploy and retire laptops, desktops, mobile devices and peripherals.
• Enroll and manage devices with endpoint management tools and apply software updates and patches.
• Install and support standard business applications.
• Maintain an accurate inventory of hardware, software and licenses.

Systems administration

• Manage user accounts, groups, licenses, shared mailboxes and permissions in Microsoft 365 and Entra ID.
• Carry out onboarding and offboarding: accounts, devices, access and equipment returns.
• Assist with the administration of servers, file shares, SharePoint and other business systems.
• Monitor systems and backups, respond to alerts, and assist with routine maintenance.

Network and infrastructure

• Support office network, Wi-Fi, VPN and printing infrastructure.
• Assist with infrastructure projects such as upgrades, migrations, hardware rollouts and office moves.

Security

• Follow security policies and data-handling practices, including those for confidential client information.
• Support multi-factor authentication, endpoint protection and access requests, and report suspicious activity promptly.

Documentation and continuous improvement

• Write and maintain knowledge-base articles, how-to guides and technical documentation.
• Identify recurring issues and suggest improvements, including simple scripts and automation.
• Work with technology vendors and service providers on support cases and deliveries.

Requirements

• Bachelor's degree in Information Systems, Computer Science or a related field, or equivalent practical experience.
• 2+ years of experience in technical support, help desk or systems administration. Internships, co-ops and campus technology roles count.
• Working knowledge of Windows and macOS, including installation, configuration and troubleshooting.
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and its administration.
• Understanding of networking fundamentals, such as TCP/IP, DNS, DHCP, Wi-Fi and VPN.
• Strong troubleshooting skills and a logical, methodical approach to solving problems.
• Clear written and verbal communication, including with non-technical colleagues.
• A customer-service mindset, reliability and discretion with confidential information.
• Ability to manage multiple requests, prioritize effectively and follow through.

Preferred qualifications

• Entry-level certifications, such as CompTIA A+, Network+ or Security+, or Microsoft 365 Fundamentals or Endpoint Administrator.
• Exposure to Entra ID (Azure AD), Intune or Active Directory.
• Experience with a service-management or ticketing tool, such as Jira Service Management or ServiceNow.
• Basic scripting in PowerShell or Python.
• Hands-on use of AI tools, such as ChatGPT, Claude or Microsoft Copilot.
• Interest in financial services or another regulated industry.

Larson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.