Microsoft 365 and Records Support Manager

The Emergency Medical Services Division of Public Health – Seattle & King County is seeking a Term-Limited Temporary (TLT) Microsoft 365 and Records Support Manager (Project/Program Manager III) within the Administration Section to lead efforts to modernize records management practices and optimize the use of Microsoft 365 across the division. As a member of the Administration Section, this position will support business operations, communication, collaboration, and information governance through the effective use of SharePoint, Microsoft Teams, Power Automate, and related tools. This position serves as the division’s lead for Microsoft 365 governance, records management, and technology adoption initiatives. Working closely with EMS leadership, program staff, King County Information Technology (KCIT), Records Management, Compliance, and other stakeholders, the incumbent will oversee modernization efforts, ensure compliance with security and records management requirements, and support the successful implementation and adoption of Microsoft 365 solutions through project management, training, communication, and change management.

Term-Limited Temporary (TLT) positions are “at will” positions but are eligible for benefits. This TLT is currently anticipated to last for 18 months. One factor that could effect the end date of the position is an unanticipated change in funding.

This vacancy can also be filled as a Special Duty opportunity. Special Duty Assignments are open to Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule
 Typical work schedule is Monday through Friday, and hours can vary based on operational need, currently predominately 8:00 am - 5:00 pm.

This position is exempt from the Fair Labor Standards Act and therefore is not overtime eligible.
 
Work Location
 
This position will be based out of The Chinook Building, 401 5th Ave Seattle, WA 98104.
 
 Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Microsoft 365 Administration and Support
• Serve as the divisional Microsoft 365 program lead and promote the consistent and effective use of M365 tools across programs and teams.
• Administer SharePoint sites and Microsoft Teams environments, ensuring stability, security, usability, and compliance.
• Serve as the divisional security administrator, managing permissions, site access, security configurations, site renewal processes, and governance activities.
• Troubleshoot and resolve issues related to site stability, permissions, sharing, configuration, integrations, and platform updates.
• Evaluate current and emerging M365 capabilities and recommend solutions that improve business processes and operational efficiency.
• Coordinate implementation of new M365 tools and enhancements while minimizing disruptions to business operations.

Records Management and Compliance
• Lead divisional records management initiatives and support the consistent management of digital and physical records.
• Collaborate with Public Health Compliance, Records Management, King County Records Management, KCIT, and other agencies to ensure alignment with regulatory, legal, and operational requirements.
• Assess records management practices and identify opportunities to improve compliance, accessibility, retention, and efficiency.
• Develop and implement records management work plans, priorities, standards, and procedures across programs and teams.
• Coordinate records-related audits, assessments, and corrective actions as needed.

Project and Program Management
• Serve as project and program manager for M365 and records management initiatives.
• Develop project charters, work plans, implementation roadmaps, timelines, risk mitigation strategies, and resource requirements.
• Lead cross-functional teams through planning, development, testing, deployment, and post-implementation activities.
• Coordinate and prioritize content migration projects, including planning, inventory assessment, information architecture design, mapping, testing, validation, and implementation.
• Identify, manage, and resolve project issues, risks, and barriers to successful implementation.
• Ensure solutions support business continuity, operational effectiveness, and user acceptance.

Change Management and Communications
• Develop and implement comprehensive change management strategies to support successful adoption of new technologies, processes, and records management practices.
• Create and execute communication plans that effectively inform stakeholders of upcoming changes, project milestones, governance expectations, and best practices.
• Partner with impacted teams to coordinate system updates, migrations, and new technology implementations.
• Build stakeholder engagement and foster collaborative problem-solving across programs and teams.

Training and User Enablement
• Develop and maintain training materials, job aids, user documentation, standards, and best practice guidance.
• Deliver and coordinate training programs related to SharePoint, Teams, Microsoft 365 applications, records management, governance, and compliance requirements.
• Provide coaching and consultation to site owners, content managers, and end users.
• Facilitate communities of practice and peer learning opportunities that encourage collaboration, knowledge sharing, and continuous improvement.
• Partner with enterprise M365 support teams to ensure training and guidance are aligned with organizational standards.

Collaboration and Stakeholder Management
• Build and maintain strong working relationships with leadership, program teams, KCIT, compliance partners, records management staff, and external stakeholders.
• Coordinate division-wide efforts that require cross-program collaboration, consensus building, and strategic alignment.
• Serve as a trusted advisor on technology governance, records management, process improvement, and organizational change initiatives.
Our ideal candidate will demonstrate the following (Minimum):

• Demonstrated commitment to advancing racial equity and social justice, with the ability to apply these principles in organizational practices, decision-making, and service delivery.
• A minimum of two (2) years of experience utilizing Microsoft 365 applications, including SharePoint, Microsoft Teams, and Power Automate, with knowledge of governance, security, permissions management, and best practices that support system integrity, stability, and user access.
•  A minimum of one (1) year of experience in records management, information governance, or a closely related field.
• A minimum of two (2) years of experience in project planning and management, including leading complex initiatives involving multiple stakeholders, interdependencies, and competing priorities.
• Knowledge of and experience applying change management principles and methodologies to support successful implementation and user adoption of new processes, technologies, and organizational initiatives.
• Experience developing process maps, standard operating procedures, job aids, user guides, and other technical documentation.
• Experience designing and delivering training, technical assistance, and customer support to individuals with varying levels of knowledge, experience, and learning styles.
• Demonstrated experience developing and implementing communication, training, and change management plans.
• Excellent written and verbal communication skills, including the ability to present complex or technical information clearly and effectively to diverse audiences.
• Demonstrated ability to establish and maintain effective working relationships with individuals from diverse backgrounds and perspectives; facilitate collaboration, consensus-building, and stakeholder engagement; and work effectively across organizational boundaries.
• Proven ability to develop sustainable systems, processes, and organizational capacity that promote long-term operational effectiveness and reduce reliance on individual subject matter expertise.
• Demonstrated ability to exercise sound judgment, professionalism, diplomacy, and tact in sensitive situations, including resolving conflict and effectively de-escalating challenging interactions.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health position

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience applying quality improvement methodologies to enhance operational effectiveness, system performance, and customer experience.
• Experience implementing quality assurance practices, monitoring end-user adoption, and evaluating system effectiveness to inform continuous improvement efforts.
• Experience working in a public health, healthcare, or governmental environment.
• Demonstrated experience incorporating racial equity and social justice principles into projects, programs, policies, or operational processes.
• Experience administering or supporting Microsoft 365 Government Community Cloud environments.
• Relevant professional certifications and/or formal coursework in project management, change management, Microsoft 365 administration, or related disciplines.
• Demonstrated experience administering Microsoft 365 environments, including SharePoint Online and Microsoft Teams, with responsibility for security, permissions, governance, and system stability.
• Strong knowledge of information governance, records and document management principles, and secure information lifecycle management practices.
• Experience translating business requirements into structured, compliant, and sustainable Microsoft 365 solutions that support organizational objectives.
• Demonstrated leadership and supervisory experience, including building high-performing teams, fostering accountability, managing conflict, supporting employee development, and making sound decisions in complex environments with broad organizational impact.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (responses to the supplemental questions should be thorough and complete and will be used in the screening process
• Resume 
• Cover Letter

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. 
• For more information on our selection process, please refer towww.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visithttps://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools; therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

Union Membership

This position is represented by PROTEC17

Contact

For questions about the application process, contact the Recruiter