Operations Support Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

This position will support the Director of Implementation – Contract Logistics at a corporate level by ensuring that all contract logistics facilities meet the business and client expectations. The individual in this role will assess each facility when issues occur and offer solutions to maintain optimal performance at the branch level.

ESSENTIAL FUNCTIONS:

• Supporting the Director, Implementations – Contract Logistics, at a corporate level in ensuring that all contract logistics facilities are operating to the expectations of the business and the client by handling site-specific projects.

• Handling various projects assigned for contract logistics facilities across the United States. Projects are primarily focused on facility problem resolution and include, but are not limited to, new client implementation support, resolution of customer/account complaints and issues, resolution of safety and security issues, review and resolution of labor and space issues, and other tasks as assigned.

• Functioning as backup in facilities, as assigned to cover absences and gaps when Supervisors, Senior Supervisors, Logistics Managers, or General Managers are on leave or positions are vacant.

• Assessing the state of the facility and the problem when assigned to a project. Includes working with the local team on identifying existing processes, tools, and resources, reviewing site-specific reports and metrics around facility performance, and both providing and implementing a resolution to ensure the problem is resolved upon project completion.

• Within the project scope, communicating effectively with the contract logistics clients of a given facility to ensure they are receiving support and resolution as committed in their Service Level Agreements.

• Supporting the engineering team by completing site-level analysis as needed for process improvement initiatives

• Alongside the corporate logistics and engineering team, assisting with the implementation and execution of any company-wide process improvement initiatives.

• Building rapport with local site management to effectively influence process and operations change within the facility and ensure a problem does not continue to arise.

• Adhering to and enforcing corporate policies and safety standards set by the company and OSHA. • Performing additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job may have supervisory responsibilities.

QUALIFICATIONS:

• 5+ years of progressively higher-level experience in a 3pl warehousing and distribution environment

• 3+ years of experience in a supervisor or management capacity, with experience interacting at a high level with both clients and leadership

• Background in both ecommerce and retail distribution 3pl operations

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Strong customer service and relationship development background

• Ability to travel up to 75%

• Ability to report remotely to the Director, Implementations; however, must be located near an existing JAS Contract Logistics facility.

The salary range for this position is $80,000-$95,000. The salary range will be based on skills and experience.

EDUCATION AND EXPERIENCE:

• College Degree or Equivalent, preferably with a focus on Logistics & Supply Chain Management

Physical Demands:

• This role requires individuals to talk, hear, use hands, stand, walk, sit, and see.

• Ability to lift, lower, and maneuver packages up to 35 lbs.

• This position involves heavy lifting and carrying, stooping, bending, kneeling and reaching.

• Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. JAS Forwarding (USA), Inc. is an EEO/AA employer.

ENVIRONMENT:

• A collaborative culture of logistics and freight enthusiasts

• Work is generally performed in a warehouse environment around machinery and moving parts.

• Warehouse duties may be subject to varying temperatures and high levels of dust and noise

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted edit as needed) OSHA – Occupational Safety and Health Administration EEO/AA - Equal Employment Opportunity/Affirmative Action

Management retains discretion to add or change duties of this position at any time.

This role typically involves tasks that may require sitting, standing, walking, using hands and fingers to handle materials, reaching with arms and hands, and communicating verbally. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.