IT Manager - Amanjena

Location Overview
Join our team in Amanjena.  Inspired by the rose-hued buildings of old Marrakech, palatial Amanjena is close to the fabled Red City, set in its own expanse of gardens and grand open spaces. Shaded courtyards with fountains lead to the central basin, bordered by spacious standalone Pavilions & Maisons, many with private pools. Views stretch across the olive groves and palms of the oasis, extending to the High Atlas Mountains on the horizon.

Role

The IT Manager is responsible for the operation and development of all the property's information systems. He ensures the availability and integrity of computer systems and networks, and applies administration and operating procedures to them.

The IT Manager plays a key role in troubleshooting issues, implementing upgrades, maintaining cybersecurity standards, and supporting innovation to enhance the guest and employee experience.

Responsibilities

• Develop and execute the property's IT strategy in alignment with operational needs and company objectives.
• Manage and maintain all hotel IT infrastructure, including servers, networks, telecommunications systems, applications, and end-user devices.
• Ensure the availability, performance, reliability, and security of all information systems through proactive monitoring and continuous improvement.
• Lead troubleshooting and resolution of IT issues, providing timely support to departments and ensuring minimal disruption to operations.
• Maintain accurate IT asset inventories, system configurations, technical documentation, and operational procedures.
• Develop, implement, and monitor backup, disaster recovery, and business continuity plans.
• Enforce cybersecurity standards, including access management, endpoint protection, firewalls, VPNs, data security, and threat prevention measures.
• Ensure compliance with corporate IT policies, data privacy regulations, PCI-DSS requirements, and other applicable standards.
• Manage user account administration, system access rights, and onboarding/offboarding processes for all colleagues.
• Oversee the installation, testing, integration, and upgrade of new systems, applications, and technology solutions.
• Conduct regular system audits, security assessments, and vulnerability reviews, addressing risks proactively.
• Manage relationships with external IT vendors, service providers, and support partners to ensure optimal service delivery and cost effectiveness.
• Identify and implement innovative technology solutions that enhance operational efficiency, guest satisfaction, and colleague productivity.
• Support guest-facing technology requirements, including business, conference, and in-room technology services.
• Deliver IT training and guidance to colleagues and department leaders, promoting effective and secure use of technology across the resort.
• Monitor emerging technologies and industry trends, recommending solutions that support the property's long-term objectives.
• Support internal and external audits and ensure compliance with all relevant IT governance requirements.
• Promote and maintain a culture of safety, security, service excellence, and continuous improvement within the IT function.
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Requirements

• Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 5 years of IT experience, preferably in luxury hospitality.
• Strong knowledge of networks, servers, cybersecurity, and hotel technology systems.
• Experience with IT infrastructure, system support, and vendor management.
• Understanding of data security, PCI-DSS, and disaster recovery practices.
• Strong problem-solving, organizational, and project management skills.
• Fluent in English and French with excellent communication and training abilities.
• Service-oriented professional with a high level of integrity, discretion, and attention to detail.

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.If you thrive in an ultra-luxury environment and are passionate about crafting unforgettable guest experiences through strong leadership and operational excellence, we invite you to apply to join us on our journey.