Service Advisor

Service Advisor

Bakersfield, CA | Full-time | Direct Hire | Onsite

Pay and Schedule

• Pay: $26 to $30 per hour, with higher pay possible for standout candidates
• Hours: 8:00 AM to 5:30 PM
• Location: Bakersfield, CA. Local candidates only. Relocation is not available.
• Training: Mostly online, with occasional in-person training (about once a year)

The Role

As a Service Advisor, you're the main point of contact for customers bringing their trucks in for service. You'll handle scheduling, write repair orders, coordinate with technicians, and keep customers informed from check-in to pickup.

What You'll Do

• Greet customers and help identify vehicle issues
• Recommend routine maintenance and necessary repairs
• Prepare accurate repair orders with labor, parts, and cost estimates
• Explain recommended repairs, completed work, and charges
• Schedule appointments and coordinate incoming work
• Get customer approval before work begins
• Keep customers updated on progress, delays, added costs, and completion times
• Work with technicians and dispatch to keep work moving
• Handle questions and concerns professionally
• Maintain accurate customer and vehicle service records
• Review and close completed repair orders
• Secure customer vehicles, keys, and property
• Assist with inspections and flag additional service needs
• Return calls and voicemails within 24 hours

What You Bring

• Associate degree or equivalent education (preferred)
• 2 to 4 years of related experience (preferred). Automotive or trucking experience is a plus, but related industries are welcome too.
• Strong customer service and communication skills
• Ability to multitask in a fast-paced setting
• Basic knowledge of vehicle maintenance and repair
• Strong organizational and problem-solving skills
• Valid driver's license and ability to meet company insurance requirements

Benefits

• 401(k) with company match
• Health, dental, vision, and life insurance
• Employee assistance program
• Flexible spending account
• Paid time off and parental leave
• Professional development assistance

Ready to Take the Next Step?

If you enjoy helping customers, communicating clearly, and keeping work on track, we'd love to hear from you. Apply today and join a team that values your experience and your growth.