Resident Support Assistant

Salary: £14,720.16 per annum

Hours: 21 hours per week, 11.00am - 6.30pm Weds, Thurs and Friday.

The Role:

At St Monica Trust, we're a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. We believe that creating a welcoming, comfortable and enjoyable environment is just as important as the care and support we provide.

As a Resident Support Assistant, you'll play an important role in residents' day-to-day experience by delivering high-quality housekeeping, hospitality and catering support within our care homes.

This is not a care role. Instead, you'll focus on creating a warm, welcoming environment where residents feel valued, comfortable and at home. Whether you're preparing dining areas, serving meals, supporting housekeeping activities or simply taking time to chat with residents, you'll help make every day a little brighter.

Job purpose

The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience.

What You'll Be Doing

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences.  Collaborating with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures. 
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents’ unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.         

About You

We're looking for someone who can demonstrate the following key skills and requirements:

Essential

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles

Desirable

• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

Why Join St Monica Trust:

• Be part of a charity that has been supporting older people for more than 100 years
• Help create communities where older people flourish through connection, contribution and choice
• Build meaningful relationships with residents and make a visible difference every day
• Enjoy a varied role combining hospitality, housekeeping and customer service
• Join a friendly and supportive team environment
• Access excellent training and development opportunities
• Benefit from competitive pay, enhanced weekend rates and a generous benefits package

In Return You Will Receive:

• Industry leading salary
• Workplace pension scheme with up to 7.5% employer contribution
• 23 days holiday (plus bank holidays) plus extra after 5 years
• Tailored ongoing learning and development opportunities to grow your skills, confidence, and career.
• Cost of living support: Free employee retail discounts platform
• Stream for flexible pay
• Credit union savings and loans
• Subsidised meals
• Subsidised pool and gym
• Employee Assistance Programme and well-being support
• Free flu vaccinations
• Refer a Friend bonus scheme
• Cycle to Work scheme
• Free uniform
• Free parking and much more.....

Additional Information:

• Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
• Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.