Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor / Universal Advisor

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.

As part of our FNB Points of Presence (POP) Talent Pool, you will be surrounded by unique talent in an inclusive environment that values diversity, collaboration, and growth. We are continuously seeking talented individuals who are passionate about delivering exceptional customer experiences and helping customers achieve their financial goals.

Whether your strengths lie in providing financial advice, managing client relationships, delivering service excellence, or supporting customers through digital banking solutions, we invite you to join our talent pool for future opportunities across our branch network.

Now's the time to imagine your potential in a team where you can become the best version of yourself.

As a Branch Advisor / Universal Advisor, you will:

• Build and maintain long-term customer relationships that support retention and growth.
• Deliver exceptional customer service by understanding customer needs and providing appropriate banking and financial solutions.
• Connect with customers by living our brand promise of "How can we help you?"
• Identify opportunities to sell and cross-sell relevant products and services.
• Educate customers on digital, self-service, and e-channel banking platforms aligned to their needs.
• Provide compliant financial advice and solutions in accordance with FAIS requirements where applicable.
• Manage leads, referrals, and customer follow-ups within agreed turnaround times.
• Achieve individual sales, service, and customer experience targets.
• Maintain accurate customer records and required documentation.
• Ensure compliance with FAIS, FICA, Treating Customers Fairly (TCF), and internal governance requirements.
• Stay informed on industry developments, product knowledge, and system enhancements.
• Demonstrate professionalism, integrity, and ethical conduct in every customer interaction.
• Take accountability for personal performance, continuous learning, and career development.
• Contribute positively to team performance and business objectives.

Minimum Requirements

Minimum Qualification

• Grade 12 / Matric (NQF Level 4)

Preferred Qualification

• NQF Level 5 Certificate in Banking, Business Administration, Customer Service, Financial Services, or related FAIS-recognized qualifications

Experience

• 1 to 3 years' experience in a customer-facing, sales, service delivery, or client support environment within financial services, banking, insurance, retail, telecommunications, or related industries

You Will Be an Ideal Candidate If You Have:

• A strong understanding of customer service principles and relationship management
• Knowledge of FAIS, FICA, TCF, and other regulatory requirements
• Proven ability to achieve sales, service, and customer experience targets
• Strong communication and interpersonal skills
• High levels of professionalism, ethics, and integrity
• Strong planning, organisation, and problem-solving skills
• Attention to detail and compliance awareness
• The ability to work independently and collaboratively within a team environment
• A customer-centric mindset with a passion for helping people
• Agility and adaptability in a fast-paced environment

You Will Have Access To:

• Opportunities to build meaningful customer relationships
• A dynamic and inclusive working environment
• Personal and professional growth opportunities
• Exposure to banking, advisory, sales, and service career pathways
• Opportunities to contribute to your local community and market
• Ongoing learning and development opportunities within FirstRand.

You Can Be a Match If You Are:

• Customer-focused and passionate about service excellence
• Results-driven and motivated by achieving goals
• Ethical and accountable
• Resilient and adaptable
• Comfortable engaging with customers from diverse backgrounds
• Persuasive and confident when recommending solutions
• A strong team player with excellent relationship-building skills

Apply to Join Our Talent Pool

By joining our talent pool, your profile will be considered for future Branch Advisor and Universal Advisor opportunities within FNB Points of Presence (POP) branches as vacancies arise.

If you are passionate about helping customers, delivering exceptional service, growing relationships, and building a rewarding career in banking, we encourage you to apply.

All appointments will be made in line with FirstRand Group's Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose disability information. This information will be kept confidential unless disclosure is required by law.

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30/11/26