- Location
- Support Center, United States of America
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Position Overview
The Service Coach partners with the Managing Partners, Store Managers, Training Coordinators, Regional Service Coaches and Market Partners to support Legendary Service, Training and People Development in each of their markets.
Responsibilities
People Development
Develops Managers:
Coaches and supports Leader at the Door and Leader at To-Go
Coaches Service Managers on opening and shift routines
Coaches Service Managers on proper scheduling, team sheet and staffing pars
Partners with Service Managers, Assistant Managers, Key Hourlies, Training Coordinators to support and develop legendary service, training, and people development
Coaches Service Manager on driving sales through Service with Heart, building regulars and partnering with the stores Local Store Marketer
Partners with Managing Partner and Market Partner to set development and sales goals for Service Manager
Partners with Service Manager to ensure passion, partnership, integrity, and fun w/purpose are executed on each shift
Collaborates with a team to develop the curriculum and planning of Mission Statement Universities (MSUs) and Service/Kitchen Manager Universities (SMU/KMUs)
Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores
Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions
Training Coordinator (TCs) Development:
Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators
Teaches and supports both Back-of-House and Front-of-House training systems
Teaches and role models the Texas Roadhouse’s method of training; Tell, Show, Do, and Review
Drives the Champs program in Back-of-House and Front-of-House
Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class
Set quarterly goals with TCs that align with the Management team’s goals
Partner with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings
New Store Openings
Partners with store managers to develop new store opening coordinators and trainers
Leads and coordinates new restaurant openings (i.e. project plans, timelines, staffing, etc.)
Interviews and hires all opening trainers and compiles training team for all new store openings
Supports opening management teams in their preparation for the opening, during and after the opening process
Conducts evaluations of opening trainer staff
Cross-trains opening trainers and oversees their development
Training Centers
Assists in the selection and development of each Market Partner’s Training Center
Conduct training center validations
Partner management team, Front-of-House and Back-of-House training coordinators, trainers, and Managers in Training (MIT’s) on their development in the training center
Works with the Training Center’s management teams to validate all facets of operations are being taught
Validate that the Manager in Training’s (MIT) schedules fulfill current training guidelines
Partner with Training Center during MIT orientation
Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook
Other Responsibilities
Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings, content for conference calls and round tables
Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions
Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores
Support Host systems
Role Model and train Texas Roadhouse’s Operational Goals, Kent’s Top Ten and Mission Statement
Assist Market Partners with the selection of Service Manager of the quarter
Assist with alcohol training and compliance for all stores
Ensure proper sanitation and safety guidelines are met and adhered to in all stores
Partners with the People Department to educate all managers, keys, and MIT’s on how to properly interview, select and conduct reference checks on legendary applicants
Lead and participate in conference calls
Leader of culture and fun through the training and development of Texas Roadhouse
Regularly monitors and manages budget to ensure it remains on track
Bridge support between support center and field
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications
Minimum 2 or more years of restaurant management experience preferred
High school diploma or GED required, Associate’s or Bachelor’s degree preferred
Serve Safe Certified. Must have a valid driver’s license with a good driving record. Must have proper vehicle insurance coverage that is maintained.
Excellent understanding of the role and job description of a Service Manager, Key Hourly, and Training Coordinator
All Microsoft programs
Must be organized, detail oriented, and self-motivated
Flexibility with partnerships and schedules
Good communication and listening skills are a must
Excellent understanding of our culture and core values
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.