Product Manager, API & Data Management

Role Details

Role Title

Product Manager, API & Data Management

Business Unit

Zurich Cover-More

Department

Ecosystem Integration; Data & Insights

Primary Location

USA (New York), Australia or India

Reports To

Program Manager, Project Sirius

Direct Reports

Senior Data Analyst, Cohort Data; API & MuleSoft Integration Lead; Data Scientist, Cohorts & Optimization (reporting line TBC)

Scope

Global

Program

Project Sirius — Enterprise Technology Transformation

Role Level

Senior Product Manager / Product Owner

Engagement

Full-time / Contract (TBD)

Works With

1. Internal

Program Manager, Project Sirius

Chief Architect & solution architects

Data platform & analytics teams

Zurich Group ConnectZ team

InfoSec, Risk & Compliance

1. External

Integration engineering & SI partner

Distribution & partner teams

Role Purpose

Zurich Cover-More is seeking a Product Manager for API & Data Management on Project Sirius, our enterprise technology transformation.

The role owns two of Sirius's Phase 1 priority capabilities: the enterprise API library and data and reporting optimization. It also owns the canonical data model that ties our brands, regions and partners together.

The Product Manager treats APIs and data as products. They have consumers, roadmaps, service levels and measurable adoption. The role works with Enterprise Architecture, integration engineering, data platform teams, distribution partners and business stakeholders. It is a product role that owns priorities and outcomes. It is not a hands-on integration developer or data engineer position.

What we ask of you

Function Specific Accountabilities

1. A. API Product Strategy & Roadmap

• Own the vision, roadmap and backlog for the Sirius enterprise API library across quote, buy, policy servicing, claims and assistance.
• Identify and prioritize API consumers: internal channels, Freely, partners, airlines, travel agents, banks and aggregators.
• Define API products with clear value, service levels, versioning and deprecation policies.
• Track API adoption, reuse and partner onboarding time as product outcomes.

1. B. API Design Standards & Lifecycle

• Set API standards with Enterprise Architecture: naming, REST and event conventions, error models, security and versioning.
• Run an API lifecycle from discovery and design review through publishing, monitoring and retirement.
• Make sure APIs are documented, discoverable and testable through a developer portal and catalogue.
• Drive partner self-service onboarding: sandbox access, credentials, test data and certification.

1. C. Integration Platform & MuleSoft

• Act as product owner for API delivery on MuleSoft, working with integration engineering and the SI partner.
• Coordinate across the three MuleSoft estates: Zurich Group ConnectZ, Zurich North America and Cover-More IT.
• Support the decision on where the canonical model and shared APIs run, including a possible move to ConnectZ.
• Define reuse patterns so regions and brands stop building point-to-point integrations.

1. D. Canonical Data Model & Data Management

• Own the canonical data model for core domains: customer, policy, product, quote, claim, partner and payment.
• Establish master and reference data management for products, partners, geographies and code sets.
• Define data ownership, stewardship and quality rules with business domain owners.
• Make sure data lineage and definitions are consistent across APIs, the data platform and reports.

1. E. Data Platform, Reporting & Insights

• Own the backlog for data and reporting optimization: ingestion, curated data products and self-service reporting.
• Reduce duplicate and conflicting reports across brands and regions; agree one source for core metrics.
• Partner with analytics, pricing and finance on the data products they need, such as conversion, loss ratio and partner performance.
• Prioritize near-real-time data where it drives decisions, such as pricing, fraud and customer service.

1. F. Governance, Privacy & Security

• Build privacy, consent and data residency requirements into API and data design for each region (GDPR, Australian Privacy Act, CCPA and similar).
• Work with InfoSec on API authentication, authorization, rate limiting and threat protection.
• Support data classification, retention and access controls with Risk and Compliance.

1. G. Delivery & Stakeholder Management

• Act as Product Owner for the API & Data pods: write epics and acceptance criteria, run sprint reviews and accept work.
• Manage stakeholders across distribution, digital, claims, finance, data, architecture and regional IT.
• Report progress, adoption, risks and benefits to the Program Manager and Sirius governance forums.

1. Regulatory and Compliance Support

• Build privacy, consent and data residency requirements into API and data design for each region (GDPR, Australian Privacy Act, CCPA and similar).
• Support data classification, retention and access controls with Risk and Compliance.

Communication

• Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately to all stakeholders.
• Strong oral and written communication skills including experience of management reporting and presentation.

1. Consumer Duty

• You must always act to deliver good outcomes for our customers by putting customers at the heart of what you do.  This includes acting in good faith to customers; avoiding causing foreseeable customer harm; supporting customers in their financial objectives; and calling out if you see practices that conflict with this.

What you’ll bring

1. Skills, qualifications &
2. experience

1. Required
2. Professional experience

• 8+ years in product management, integration, data management or enterprise technology delivery.
• 4+ years as a Product Manager or Product Owner for APIs, integration platforms or data products.
• Proven delivery of an API program or API library with external partner consumers.
• Experience defining or governing an enterprise or canonical data model.
• Delivery in large transformation programs with multiple partners, platforms and regions.

1. Skills
2. API product management

API-as-a-product, consumer research, roadmaps, versioning, developer experience, adoption metrics

1. API & integration concepts

REST, OpenAPI, event-driven integration, API gateways, OAuth 2.0, rate limiting; MuleSoft Anypoint or comparable

1. Data management

Canonical and domain data modeling, master and reference data, data quality, lineage, stewardship

1. Data & reporting

Data platforms, curated data products, BI tools (Power BI, Tableau); SQL a plus

1. Governance

Privacy, consent and data residency; API security; data classification and retention

1. Delivery

Agile product ownership, backlog management, acceptance criteria, stakeholder management

1. Beneficial

• Insurance, travel insurance, assistance or financial services experience.
• Experience with insurance data standards such as ACORD.
• Experience running a partner developer portal and partner certification process.
• Experience consolidating integration estates or moving to a group-wide integration platform.
• Exposure to AWS data services or a modern cloud data platform (Snowflake, Databricks or similar).
• MuleSoft, SAFe or Scrum Product Owner (CSPO or PSPO) certification.

Project Sirius Technology Context

The role spans modern cloud services and long-standing core insurance systems across several brands and regions.

1. Enterprise integration

MuleSoft (Cover-More IT instance today; Zurich Group ConnectZ; Zurich North America), API management

1. Core policy administration

Freedom, Links and associated policy services

1. Claims & case management

Liberty, Links Claims and the new case management platform

1. Quote & pricing

Impulse/Catalyst moving to Radar Live (ANZ); Lynx (EMEA)

1. Digital & partner channels

Customer portals, Freely, airline, travel agent, bank and affinity partner integrations

1. Data & analytics

Enterprise data ingestion, canonical domain models, analytical and reporting platforms

1. Cloud

AWS

Success Measures (first 12 months)

1. 90 days

API library and data roadmaps agreed with the Program Manager; API standards published; current API and report inventory mapped

1. 6 months

Canonical model v1 approved for core domains; first reusable APIs live in the catalogue; platform decision on ConnectZ supported with a clear recommendation

1. 12 months

Partner onboarding time measurably reduced; API reuse replacing point-to-point integrations; one agreed source for core business metrics

1. Ongoing

APIs meet agreed service levels; data quality scores improving; no privacy or security findings on APIs or data products

Working Relationships

1. Program Manager, Project Sirius

Line manager; sets priorities across the capability units

1. Chief Architect & solution architects

API standards, canonical model, integration and data architecture

1. Integration engineering & SI partner

MuleSoft delivery, sprint ceremonies and acceptance

1. Data platform & analytics teams

Ingestion, data products and reporting

1. Distribution & partner teams

Partner API needs, onboarding and certification

1. Zurich Group ConnectZ team

Shared platform, runtime and contract alignment

1. InfoSec, Risk & Compliance

API security, privacy, data residency and retention

Open questions before posting

• ☐ Confirm location: USA or ANZ
• ☒ Confirm whether API and Data stay as one role or split into two
• ☒ Confirm engagement type: permanent or contract