- Salary
- $46k – $81k/yr
- Location
- FAIRFAX (EJ13), VA, VA
- Department
- Healthcare
- Education
- High School
- Closing date
- Today
- Source
- GovernmentJobs
Description
Are you an enthusiastic individual looking for a career where you can make a difference in the lives of animals and the community? At the Fairfax County Animal Services (FCAS), we are committed to providing the highest quality of care to the animals in our shelter, while also working to tackle the root causes of animal homelessness in our community. We are hiring Customer Care Representatives!
About Us:
FCAS delivers compassionate, high-quality care for animals and works with the community to advance their safety and well-being. FCAS operates two state-of-the-art, open-access sheltering campuses, providing individualized care to approximately 4,000–5,000 animals each year. We provide comprehensive support for pets and the community, offering adoption and stray reunification services as well as volunteer, foster, and community cat programs. In addition, FCAS delivers animal control and public safety response, conducts humane investigations of animal cruelty, and offers community-based assistance to help pets remain safely with their families.
This work and commitment are reflected in the work of our highly trained staff, volunteers, and foster caregivers, alongside community members who share our belief that all animals deserve compassion, dignity, and safety. To learn more about Fairfax County Animal Services, please visit our webpage here.
What You’ll Do:
- Greet and assist visitors to the shelter. Receive, evaluate, and respond to inquiries via phone, e-mail, and in person.
- Aid prospective adopters in the selection of a pet.
- Share information on shelter services and events and matches services to needs. Disseminate information to the public on such topics as animal behavior, pet care, leash law, license requirements, responsible pet owner requirements, and laws and policies pertaining to domestic and wild animals and related topics.
- Schedule appointments for residents wishing to surrender their pet. Provide counseling for pet owners who are surrendering their pet for a variety of reasons or offers resources to help keep pets in homes when possible.
- Review lost and found reports and stray animal intakes to help match animals lost and found. Review animals in temporary custody of the county and follows up with the owners as appropriate.
- Redeem impounded animals to residents and verify rabies inoculations and license requirements.
- Review euthanasia lists for proper approval and research stray information to ensure that every attempt has been made to locate an owner prior to disposition of the animal.
- Complete all related record keeping including data entry into the shelter management software.
- Collect money from the public at the counter for adoptions, redemptions, dog licenses, donations, and other county fees. Responsible for a small change fund. Create accurate receipts in the shelter management software database. Run credit card transactions when requested. Compile daily summary of receipts as directed for supervisor approval.
May perform other related duties to meet the ongoing business needs of the organization.
Flexibility is required, as the role may include working shifts and/or being reassigned to different department facilities, as necessary. Flexibility is a condition of employment. All DAS positions are subject to assignment to any shift, schedule, or facility based on operational needs. This includes, but is not limited to, changes in work hours, shift days and times, and reassignment between department facilities or locations at any time. Employees may be directed to work alternative schedules or locations as required to support agency operations.
The assigned functional areas are office administration and/or front-line customer service.
Salary: The salary offer will be in the minimum to midpoint ($46,160.40 to $63,470.58) of the advertised compensation range. Promotional rules apply for current Fairfax County Government and Fairfax County Public Schools’ employees.
Schedule: Schedule varies weekly, shifts cover 9 a.m. - 5:30 p.m. on Saturdays - Wednesdays, and 9 a.m. - 7:30 p.m. on Thursdays & Fridays. Subject to change. Regular weekend shifts are required.MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and two years of experience providing administrative support in the assigned functional area(s).
CERTIFICATIONS AND LICENSES REQUIRED:
Driver's license (required)
Fear Free Shelter Certification (Required within 3 months
NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- One year of experience working in an animal shelter, animal welfare organization, or veterinary practice.
- Three years of experience providing customer service experience in a fast-paced environment including experience handling customers in stressful or emotional situations.
- Ability to work a varied schedule, including early mornings, evenings, weekends, and occasionally holidays.
- Three years of experience answering telephone inquiries and greeting customers in a general reception area.
- Three years of experience operating a cash drawer.
- Demonstrates an understanding of progressive animal welfare best practices.
- Proficient with using Microsoft programs and sheltering data management software.
PHYSICAL REQUIREMENTS:
- Ability to work a varied schedule, including early mornings, evenings, weekends, and occasionally holidays.
- Ability to work outdoors as well as indoors and be subject to variable weather conditions and exposure to potentially infectious diseases, viruses, noxious fumes and chemicals or allergies, as well as wetness and moisture. Must not have allergies to animals or animal supplies (ex: hay, peanut butter, etc.) that will impede working in an animal environment.
- Create materials and operate equipment necessary to complete work tasks.
- Drive personal or county vehicle for special events, outreach events, and travel between all DAS facilities to meet the ongoing business needs of the organization.
- Engage with residents, businesses, visitors, staff, volunteers, and others in person, via e-mail, and over the phone. Deliver presentations and/or testify in person and virtually.
- Maneuver safely in kennels, dog play yards, cat rooms, small animal rooms, off-site events, etc.
- Must be able to perform essential job functions (reasonable accommodation may be made on a case-by-case-basis).
- Work is generally sedentary; however, employee is required to walk, stand, sit, bend, kneel, stoop, crawl, climb stairs, and be comfortable doing these activities for extended periods of time; lift, carry, and move up to 50 pounds; use hands to grasp, handle, and feel; and talk, see, and hear
- All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include a practical exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected]. EEO/AA/TTY.
Requisition 26-01617