Support Engineer, Equipment / Process Engineering

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Company:

Qualcomm CDMA Technologies Asia-Pacific Pte. Ltd.

## Job Area:

Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

Equipment Operation:

• Operate and monitor Tape and Reel packaging machines, ensuring efficient and accurate production.
• Perform setup and adjustments on equipment to meet production specifications.

Maintenance and Troubleshooting:

• Conduct routine maintenance on Tape and Reel equipment to ensure optimal performance and minimize downtime.
• Troubleshoot and resolve equipment (Tape and Reel, vacuum sealing, strapping machine etc.) issues.
• Maintain the machine for continuous operation.
• Overview machine performance and compile machine down time.
• Planning and implement the machine upgrade.
• Diagnostic and troubleshoot and rectify any machine related issues.
• Support the machine upgrade.
• Trouble shoot and repair pick and place machine, vacuum machine, strapping machine.
• Buy off for the machine upgrade.
• Maintain the machine’s recipe.
• Maintain and backup the machine’s log records and software.

Machine Preventive / Predictive Maintenance

• Execute periodic preventive maintenance on the machines.
• Overview machine performance, ensure fully support of the machine to the operation.
• Replace the faulty machine parts.
• Record the log of the preventive maintenance for the machines.
• Manage the equipment for the preventive maintenance use.
• Plan and perform predictive maintenance by analyzing the machine performance.
• Ensure no or minimum breakdown of machine with no disruptions to the operations.

Spare part Management

• Vendor sourcing and RFQ for the spares with proper vetting and analysis.
• Procurement of the necessary machine spare parts.
• Setup for the new equipment and tools.
• Keep record of the machine spare parts.
• Track consumption of spares and ensure minimum balance of spares are maintained.
• Source alternate spares to improve the spare parts life.
• Tracking of life span of the spares and improvement projects to increase the life span of spares.
• Overview and manage the replacement of the spare parts.
• Maintain the minimum quantity of the spare parts.

Process / Machine Development

• Create label program file based on the customer’s requirements.
• Enhance processes for Tape and Reel packaging, ensuring alignment with product specifications and quality standards.
• Create and maintain process documentation, including work instructions, process flows, and control plans.
• Evaluate new materials and technologies that can enhance process capabilities.
• Performs new product, materials, machine qualification and buy off
• Conduct and arrange training and certification for operators

Quality Assurance:

• Liaise with Quality Assurance on the new package requirements.
• Review and update BOM of customer requirements for new product / specifications requirements.
• Send FAI report for new package.
• Support in the investigation of internal/external customer complaints to find the root causes and advise appropriate solution to resolve them.
• Performs product low yield and reject verifications analysis
• Responsibilities for specification update for any new process and product qualified
• Performs new product, materials, machine qualification and buy off.

Minimum Qualifications:

• Bachelor's degree and 1+ year of Support Engineering or related work experience.

OR

Associate's degree and 2+ years of Support Engineering or related work experience.

OR

High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

*Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

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