Patient Access Representative II, Baptist Medical Group Call Center, Southbank Plaza
Baptistjax
·Yesterday
- Location
- Downtown - Southbank Building 1, United States of America
- Workplace
- Hybrid
- Department
- Healthcare
- Education
- Master
- Source
- Workday
Description
About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Baptist Medical Center is currently hiring for a Full-Time Days Patient Access Rep II at our Southbank Plaza location here in the Jacksonville, FL area. This is a full-time day shift position Monday - Friday from 8:30 AM - 5:00 PM.
This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.
Patient Access Representative II, Job Responsibilities:
Registers patients accurately and efficiently
Utilization of multiple systems and interfaces
Cross-Trained in order to work in multiple patient access areas
Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintains a professional relationship with all clinical and non-clinical team members
Able to articulate compliance documentation and ensure completion of required patient consent forms
Maintains patient privacy in accordance with HIPAA guidelines
Experience Requirements:
1-2 years Customer Service Experience Required
1-2 years Healthcare experience preferred
1-2 years Insurance experience preferred
Education & Credential Requirements:
High School Diploma Required
This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!
Primary Location:
Downtown - Southbank Building 1 1650 Prudential Dr Jacksonville, FL 32207 United States of America