Quality Excellence Manager, NA

Quality Excellence Manager, NA

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Sr. Manager Quality Excellence

Location:

North America, United States, New Jersey, Summit

Work Location:

Fully Onsite

What you will do

The Manager, Quality Excellence North America converts regional Quality Excellence priorities into disciplined execution. The role leads assigned deployments and improvement workstreams, develops business and data analyses, maintains portfolio and performance-management processes, and partners with site and pillar leaders to deliver measurable quality, operational and financial outcomes. The Manager is a hands-on practitioner and program leader across KOE, project management, performance analytics, digital enablement and capability building. The role identifies barriers and risks early, recommends solutions and provides insights, while directly coordinating the day-to-day work required to sustain adoption.

 

Key Responsibilities

• Program and deployment execution: Lead end-to-end delivery of assigned regional and global Quality Excellence initiatives. Build implementation plans, milestones, resource requirements, risk logs and stakeholder plans; coordinate sites and subject-matter experts; monitor progress; and ensure actions and benefits are completed and sustained.

• Continuous improvement and KOE delivery: Facilitate diagnostics, workshops, kaizens and improvement projects using KOE, Lean, Six Sigma, root-cause and process-design methods. Support teams in defining problems, quantifying opportunity, prioritizing countermeasures and embedding standard work, governance and control plans.

• Performance analytics and reporting operations: Coordinate monthly and quarterly performance reporting, including data collection, validation, commentary follow-up, trend analysis, action tracking and preparation of management-review materials. Maintain defined metrics processes and provide decision-ready insights on performance gaps, emerging risks and improvement opportunities.

• Portfolio and project-management operations: Administer and improve portfolio processes across Planisware, Smartsheet, value-creation files and related repositories. Support project creation, status and financial updates; challenge data inconsistencies; follow up with project owners and Finance; and prepare consolidated portfolio views for leadership review.

• Value creation and business-case support: Develop or support business cases, benefit estimates and validation for quality and operational improvement initiatives. Track CAPEX, OPEX, CIP, inventory/cash-flow and other approved value measures within established governance, escalating variances and data-quality concerns.

• Digital and data enablement: Partner with Digital, Data and business process owners to enhance dashboards, reporting workflows and fit-for-purpose tools. Translate user needs into requirements, coordinate testing and user feedback, and support deployment, hypercare and adoption.

• Capability building and community support: Develop and deliver practical training, coaching, playbooks and tools in project management, KOE, continuous improvement, analytics and problem solving. Facilitate Quality Excellence communities and working sessions and support onboarding of site or pillar Quality Excellence leads.

• Stakeholder coordination and communication: Build strong working relationships with site, pillar, Finance, Digital and global partners. Prepare clear project updates, executive-ready summaries and recommendations; escalate decisions, resource constraints and material risks to the Senior Manager.

 

Other Duties:

• Support to specific local continuous improvement initiatives: business case preparation, feasibility analysis, project support, project leadership, etc.

• Onboarding, training and coaching new QEx leaders across the region.

• Lead / coach GROW talent within regional QEx.

• Perform other related duties consistent with the position’s purpose and level.

 

What we are looking for

Required Qualifications

• Bachelor’s degree in Business, Engineering, or a related field or equivalent qualification
• 8-10 years of progressive experience in process excellence, operational improvement, quality assurance, or quality management
• Strong foundation in process management principles
• Proven expertise in leading cross-functional teams and managing complex projects
• Strong analytical and strategic thinking skills
• Exceptional leadership skills
• Excellent communication skills, both verbal and written

 

Desired Qualifications

• Certifications in Lean Six Sigma Green Belt or Black Belt certification or other quality management/process improvement methodologies
• Project Management certification (Preferred) or formal coursework/training in Project Management.
• Certification in Continuous Improvement, Operational Excellence, or Lean methodologies. Advanced training in Quality Management Systems (QMS), Quality Assurance, or Quality Excellence disciplines.
• Hands-on experience with process improvement tools and techniques such as Lean Manufacturing, Agile Project Management,  Total Quality Management (TQM), Plan Do Check Act (PDCA), and DMAIC
• Advanced certifications in quality management or process improvement methodologies
• Ability to translate data insights into actionable process enhancements
• Knowledgeable of financials & budgeting (e.g., CAPEX/OPEX, CIP, gross savings, etc.)
• Capability to influence and collaborate effectively with senior leadership and diverse stakeholders
• Track record of managing ambiguity, resolving conflicts, and driving change in dynamic environments
• Proficiency in Microsoft Office suite, particularly advanced skills in Excel and PowerPoint
• Proficiency in technology, applications, and software to support quality management processes (examples: PowerBI, PowerApps, Smartsheet, Metrics Pulse, Planisware, Co-Pilot/Gen AI)
• Sound judgment, discretion, and professionalism with a proactive approach to organizational improvements

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What’s in it for you

$124,100.00 - $175,200.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.