Operations Associate

Releady is a women-owned, WBENC-certified talent solutions firm headquartered in Bellevue, Washington, USA. Releady partners with clients across the United States, Canada, and Latin America to scale their teams and build specialized capability, and operates in the US, Canada, Costa Rica, and Colombia. The company is expanding quickly and ranked No. 577 on the 2026 Inc. 5000 list of America's fastest-growing private companies.

Releady is looking for an Operations Associate who wants to grow with the company. Working closely with the Operations Manager, the Operations Associate manages the weekly and monthly payroll, invoicing, and onboarding cycles for Releady's workforce in the US, Canada, Costa Rica, and Colombia. The right person takes on new skills willingly, learns fast, and brings a can-do attitude to every task. Accuracy, confidentiality, and follow-through matter most in this role, and its scope will expand as Releady scales.

 

Engagement Type: Independent Contractor
Location: Costa Rica - Remote

New Hire Onboarding

• Initiate background checks for new hires starting on client teams
• Create system and client accounts, and issue and collect signed contracts
• Send and track required disclosures, authorizations, and onboarding forms, and confirm each file is complete before the start date
• Maintain onboarding checklists and personnel files for each country

Payroll Hours and Preparation

• Collect, track, and reconcile hours submitted by contractors and employees in the US, Canada, Costa Rica, and Colombia each pay period
• Follow up on missing, late, or inconsistent timesheets and confirm approvals with client managers before cutoff
• Prepare payroll inputs for each country and worker type (W-2 employees, 1099 contractors, Canadian workers, and LATAM contractors or EOR employees) and hand them off to payroll for processing
• Keep payroll records organized and retained according to company policy and applicable law

Client Invoicing (QuickBooks)

• Create and send client invoices in QuickBooks on weekly and monthly billing schedules, based on approved hours and contract bill rates
• Reconcile billed hours against payroll hours so every hour paid is billed and every hour billed is supported
• Track open invoices and escalate discrepancies or client billing questions to the Operations Manager

Commission Hour Reporting

• Prepare the monthly hours report used to calculate recruiter and sales commission statements
• Confirm that report figures match approved timesheets and issued invoices

General Operations

• Keep process documentation current and recommend improvements to recurring workflows
• Handle sensitive personal and financial data with strict confidentiality

Required

• 1 to 3 years of experience in operations, payroll, accounts receivable, HR administration, or staffing back office
• Hands-on experience with QuickBooks (Online preferred), including creating invoices
• Strong Excel or Google Sheets skills, including lookups, pivot tables, and reconciling data between sources
• Strong attention to detail and a consistent record of meeting fixed weekly and monthly deadlines
• Proven discretion handling confidential personal, payroll, and financial information

Communication

• Advanced English proficiency (CEFR C1 or equivalent), written and spoken, with the ability to work confidently with US-based clients and managers
• Professional working proficiency in Spanish, written and spoken, for contractors and clients across Latin America
• Strong customer-facing skills, including courteous, persistent follow-up with client managers on timesheet approvals and billing questions
• Clear, concise writing across email and chat, from routine status updates to escalations for the Operations Manager
• The ability to explain payroll, invoicing, and onboarding requirements to contractors and clients in plain language

Preferred

• Experience at a staffing or recruiting firm
• Familiarity with multi-country payroll (US, Canada, Costa Rica, Colombia) or Employer of Record (EOR) models
• Experience running background checks and onboarding through an HRIS, ATS, or e-signature tool
• Associate or bachelor's degree in business, accounting, HR, or a related field, or equivalent experience