International Operations Director

Job Title: International Operations Director or International Supply Chain Director  ( I haven’t finalized the exact works between Operations and Supply Chain)
Reports To: Chief Executive Officer
Location: Hong Kong,  Global HQ of Qeelin
Employment Type: Full-time, Exempt

About the Role

We are seeking a uniquely qualified leader who combines deep jewelry industry expertise, world-class supply chain mastery, and strong IT/technology leadership to serve as our International Operations Director. Reporting directly to the CEO, this executive will own the end-to-end value chain for our business across all markets — while also leading the IT function focused on operational systems.

This role sits at the intersection of artistry and infrastructure: ensuring that centuries-old craftsmanship meets 21st-century compliance, security, and digital excellence. The ideal candidate is not just an operator — they are a jewelry insider who understands gold purity, diamond grading, casting techniques, hallmarking, and artisan workflows — and can translate that knowledge into scalable, secure, and intelligent systems.

Key Responsibilities

1. Supply Chain & Manufacturing Leadership

• Oversee end-to-end supply chain: sourcing, production, inventory, logistics, after-sales, and reverse logistics (including 24K buyback).
• Manage relationships with luxury jewelry ateliers and LBMA-approved gold refineries.
• Ensure dual-quality frameworks: emotional/aesthetic excellence for jewelry; precision/compliance for 24K gold.
• Drive responsible sourcing (RJC, OECD) and full material traceability.

2. 24K Gold Operational Integrity

• Build and maintain a secure, auditable, AML-compliant chain-of-custody for 24K products — from refinery to customer and back.
• Coordinate with Compliance and Finance on KYC, transaction monitoring, and gold inventory valuation as a financial asset.

3. IT Leadership

• Lead the global IT team with a focus on supply chain, retail, and operational systems (ERP, WMS, PLM, CRM, e-commerce backend).
• Own the technology roadmap for:
  – Real-time gold pricing integration
  – Anti-counterfeit serialization (e.g., laser ID + blockchain)
  – Digital vault and inventory tracking
  – Global warehouse and order management platforms
• Ensure cybersecurity, data privacy, and system resilience across all operational tech stacks.

4. ESG, Compliance & Risk Management

• Embed regulatory requirements (PBOC, FATF, EU, U.S.) into product and process design.
• Publish transparent ESG metrics tied to sourcing, carbon, and labor practices.
• Mitigate financial, reputational, and operational risks across high-value inventory flows.

5. Organizational Leadership

• Build and lead integrated teams across Supply Chain, IT, Quality, and Logistics.
• Partner closely with Product, Retail, Compliance, and Treasury to align strategy and execution.
• Champion a culture of craftsmanship, precision, and continuous improvement.

Qualifications & Experience

• Bachelor’s degree required in Engineering, Supply Chain, Business, or related field; MBA or technical advanced degree preferred.
• solid leadership experience in fine jewelry, luxury goods, or precious metals, with proven hands-on knowledge of:
  – Jewelry manufacturing (casting, setting, polishing)
  – Gemstone and metal sourcing (gold, diamonds, colored stones)
  – Hallmarking, assay standards, and quality control protocols
• Proven track record managing global supply chains with exposure to both B2C luxury and commodity-like products (e.g., gold bullion).
• Deep familiarity with China’s gold market regulations, AML/KYC frameworks, and international luxury compliance.
• Strong executive presence — able to engage master artisans, central bank regulators, C-suite leaders, and software engineers with equal fluency.
• Fluency in English required; Italian speaking a strong plus.