PLUMBING SERVICE MANAGER (ID# 517)

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PLUMBING SERVICE MANAGER

With over 20 years of experience, Our Client has protected thousands of properties, including residential, commercial, and government buildings, through a unique patented process. They are seeking a Plumbing Service Manager to join their team to oversee service teams, plan and organize production schedules, and assess projects.

ESSENTIAL DUTIES INCLUDE:

• Ability to handle scheduling, inventory control, and troubleshooting

• Proven ability to manage teams and handle multiple projects simultaneously

• Collaborate with other departments to coordinate service delivery and resolve field issues

• Monitor inventory, tools, and equipment to ensure availability and cost control

• Strong understanding of residential and commercial plumbing systems

• Review and produce project estimates, approve invoices, and manage departmental budgets

• Implement and track KPIs to improve operational efficiency and team productivity

• Review current service/warranty crews and realign as necessary to ensure excellent customer service, productivity, and efficiency

• Train and mentor technicians on establishing customer trust to sell the right products and services

• Provide technical support for field technicians when necessary

• Coordinate with dispatchers on scheduling and ensure assets are utilized to maximize efficiency and reduce cancellations

• Develop close working relationships with service crews to understand team dynamics, strengths, and areas for improvement

• Fully understand and effectively communicate the services and processes for all types of jobs Our Client performs, using a sales-driven approach to grow the division

• Know when to step in to support service technicians directly and when to provide background coaching to allow teams to develop and grow professionally

EDUCATION, SKILLS & EXPERIENCE:

• High School Diploma or equivalent required

• 4+ years as a Journeyman Plumber or Journeyman License

• 8+ years of plumbing experience required; C-36 license is a plus

• Proven track record in service with 5+ years managing a team of 8+ individuals in the plumbing service industry

• In-depth knowledge and understanding of plumbing service operations and processes

• High integrity with advanced interpersonal skills and ability to build strong relationships

• Highly motivated self-starter with flexibility and a positive attitude

• Valid CA Driver’s License, good driving history, dependable transportation, and ability to pass a background check

• Prior mentorship experience and comfort in a leadership/mentorship role preferred

• Outgoing personality suited for a fast-paced, goal-driven environment

• Working proficiency in Spanish is a plus, but not required

• Proficient in computer skills, including MS Office and dispatch/service software such as Housecall Pro

• Demonstrated knowledge of local, state, and federal quality, safety, and health guidelines for job sites

COMPANY BENEFITS INCLUDE:

Health Benefits Package, 401(k), Paid Holidays, Vacation & Sick Time.

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