Ops Risk and Change Lead, Tied Distribution

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Identify and manage risks areas of Tied Distribution ("TD") Ops functions (Agency Compensation, Campaigns, Incentives, Conventions, MI Reporting, Onboarding, Movements etc).
Review and implement necessary controls.
Optimize business processes and lead change projects/initiatives to improve operational efficiency.
Collaborate with cross-functional teams to understand current processes, identify areas for improvement, implement solutions and drive measurable results.
Ideate for strategic change management processes, ensuring smooth transition and disruption to business operations.

Role & Responsibilities

• Heads the Ops Risk function for TD Ops. Review SOPs, identify risk areas and conduct gap analysis with new/change in regulations or company policies. Ensure relevancy of existing controls and implement new ones where necessary. Improve documentation and proper archiving for easy retrieval.
• Lead and coordinate audit engagement across all sections in department, assess audit findings and handle audit questions.
• Ideate and lead change initiatives to mitigate risk and ensure compliance with regulatory and industry standards.
• Assess and handle regulatory and compliance enquiries. Acts as a key liaison between senior leadership, business units.
• Responsible for validating and submitting monthly attestation to BUs which department provides services to. Perform annual attestation review and declaration for department.
• Setup, maintain risk and control register for the Department. Ensure and support the department to complete controls review in timely manner.
• Handles Third Party Management, this includes onboarding of new vendors and performance management.
• Work closely with Legal on contractual matters and issues that require legal assistance.
• In charge of Business Continuity Management for the department. This includes BCP documentation, call tree exercise, disaster recovery etc.
• Support Head of Department in driving and delivering change management activities/projects. Support business case preparation, data analysis for business decisions and change justifications.
• Influence decision making processes by providing risk insights and recommendations.
• Lead change management process including stakeholders’ engagement and communication
• Coordinate/Conduct briefings/workshops for process owners to familarise with new processes. Includes drafting, updating and oversight on SOP updates and controls setup/review with new changes.
• Prepare communications on change to both internal and external stakeholders.
• Increase risk awareness of the department. Conduct discussions and learnings from risk incident lessons.

Requirements

• Bachelor’s degree
• Minimum 6-8 years of relevant working experience in financial institutions, Knowledge of Risk and Compliance function in insurance is preferred.
• Strong knowledge of risk management frameworks, regulatory requirements and operational control mechanism.
• Proficient in Excel, VBA, Outlook Macro, Power BI an advantage
• Strong problem-solving skills with the ability to identify issues and propose effective solutions.
• Proficient communications skills to effectively collaborate with the team and stakeholders.
• Excellent writing skills.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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