- Location
- MGM Macau, Macao
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Experience
- 2+ years
- Education
- Master
- Source
- Workday
Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job Responsibilities:
Assist the Restaurant Manager in the smooth and efficient operation of the assigned outlet
Operate the outlet under the direction from the Restaurant Manager as per the standards and procedures and practice managerial principles, in order to achieve departmental goals, in terms of guest satisfaction, financial targets and training and high employee morale
Ensure a smooth daily operation of Front and Back of the House, responsible for deliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints
Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant
Coordinate with staff to ensure proper services provided, considering special requests and food allergies
Discuss with chef on producing menus and promotional programs
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Maximize employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
Job Requirements:
Minimum of 8 years Food & Beverage working experience with at least 2 years solid experience in supervising and running the daily operation
Diploma or above in hotel or related disciplines
Excellent language skills in English, Mandarin and Cantonese; conversational Japanese is required for candidates applying to the Japanese restaurant
Possess excellent communication skills and a customer-focused mindset
Exhibit a collaborative spirit and excels in team communication and cooperation
Demonstrate a strong work ethic, a proactive approach, and a high sense of responsibility
Maintain a neat and professional appearance, adhering to strict hygiene standards
Must be able to work various shifts including weekends and holidays