Account Manager // Al Shindagha Museum

About BLR WORLD

BLR WORLD is an award-winning global talent company for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with ‘Simply Brilliant People’.

About Al Shindagha Museum

Located along the historic Dubai Creek in the heart of Al Shindagha’s heritage district, Al Shindagha Museum offers an immersive journey through Dubai’s remarkable history and cultural heritage. Unlike a traditional museum, it invites visitors to explore a series of interconnected heritage houses, each bringing a unique chapter of the Emirate’s story to life through engaging and interactive experiences, from traditional jewellery and perfumery to the legacy of pearl diving. In partnership with Dubai Culture, BLR WORLD is proud to deliver exceptional visitor experiences that celebrate the traditions, values, and identity of the UAE, making Al Shindagha Museum both a vibrant community landmark and a world-class cultural destination that connects the past with the present for visitors of all generations.

About the role

The Account Manager is responsible for the overall commercial and contractual management of the Al Shindagha Museum District (ASMD) account, acting as the primary point of contact between BLR WORLD and the client. The role is accountable for ensuring that all contractual obligations, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), reporting requirements, recruitment milestones, onboarding activities, financial deliverables, and governance commitments are successfully delivered.

While the District Manager leads the day-to-day operational delivery across Commercial, Operations, Programming, and Training, the Account Manager maintains strategic oversight of the contract, ensuring alignment between operational performance and contractual expectations.

The Account Manager will work closely with internal departments including Recruitment, HR, Finance, Payroll, Operations, Commercial, and Learning & Development to ensure seamless service delivery throughout the contract lifecycle.

Arabic fluency (spoken and written) is mandatory due to the requirement for regular communication, reporting, and stakeholder engagement with Arabic-speaking client representatives.

Key Responsibilities

Client Relationship Management

• Serve as the primary commercial and contractual contact between BLR WORLD and ASMD.
• Build and maintain strong professional relationships with key client stakeholders.
• Lead regular governance meetings, performance reviews, and contract discussions.
• Ensure timely communication of operational updates, risks, achievements, and contractual matters.
• Maintain high levels of client satisfaction through proactive engagement and issue resolution.

Contract & Performance Management

• Ensure full compliance with all contractual obligations.

• Monitor and report on all agreed KPIs and SLAs.

• Identify performance trends and implement improvement plans where necessary.

• Track contractual deliverables and ensure all milestones are achieved.

• Manage contractual risks and escalate issues appropriately.

Recruitment & Mobilisation

• Oversee the recruitment strategy for all project positions.

• Coordinate with the Recruitment team to ensure vacancies are filled within agreed timelines.

• Monitor recruitment pipelines, interview progress, and onboarding schedules.

• Ensure successful mobilisation of new employees in accordance with project requirements.

• Support workforce planning alongside the District Manager.

Onboarding & HR Coordination

• Coordinate onboarding activities with HR.

• Ensure employees complete all required documentation, inductions, and mandatory training before deployment.

• Monitor probation periods and staffing movements.

• Support employee retention initiatives and workforce planning.

Financial & Commercial Management

• Coordinate monthly invoicing in accordance with contractual requirements.
• Work closely with Finance to ensure invoices are accurate and submitted on time.
• Monitor purchase orders, variations, contract amendments, and commercial approvals.

• Support revenue tracking and financial reporting.

• Assist with budgeting and forecasting where required.

Reporting & Governance

• Prepare weekly, monthly, quarterly, and annual reports.

• Produce executive dashboards highlighting project performance.

• Analyse operational and commercial data to provide meaningful insights.

• Present reports during governance meetings with senior stakeholders.

• Ensure all client reporting deadlines are achieved.

Cross-Functional Coordination

• Coordinate activities across all project functions including:

  • Commercial

  • Operations

  • Programming

  • Training

  • HR

  • Recruitment

  • Finance

• Ensure alignment between operational delivery and contractual commitments.

• Support project mobilisation and continuous improvement initiatives.

Compliance & Quality Assurance

• Ensure compliance with BLR WORLD policies and client requirements.

• Monitor adherence to SOPs and operational procedures.

• Support audits and quality assurance initiatives.

• Ensure documentation is maintained accurately and securely.

Leadership & Continuous Improvement

• Foster a culture of accountability, collaboration, and excellence.

• Identify opportunities to improve operational efficiency and service quality.
• Support innovation and best practice implementation across the project.

• Mentor and support project management staff where appropriate

Key Performance Indicators (KPIs)

The Account Manager will be measured against:

• Achievement of contractual KPIs and SLAs

• Client satisfaction scores

• Timely mobilisation of project staff

• Recruitment completion against project timelines

• Onboarding completion rates

• Accuracy and timeliness of invoicing

• Timely submission of all reports

• Financial performance against contract targets

• Employee retention and staffing stability

• Governance meeting effectiveness

• Compliance with contractual obligations

• Audit and quality assurance outcomes

Skills & Competencies

• Exceptional stakeholder and Client relationship management

• Contract and commercial management

• Strategic planning

• Financial acumen

• Data analysis and reporting

• Leadership and people management

• Negotiation and influencing skills

• Risk management

• Problem-solving and decision-making

• Excellent written and verbal communication in Arabic and English

• High attention to detail

• Strong organisational and time management skills

• Advanced Microsoft Office skills (Excel, PowerPoint, Word)

Qualifications

Essential

• Bachelor's degree in Business Administration, Management, Human Resources, Project Management, or a related discipline.
• Minimum of 7 years' experience in account management, contract management, operations management, or project management.

• Experience managing large outsourced service contracts.

• Experience leading cross-functional teams.

• Fluent in Arabic and English (spoken and written) — mandatory.

• Strong commercial and financial understanding.

Preferred

• PMP or Prince2 certification.

• Experience within government, cultural, hospitality, tourism, or visitor attraction sectors.

• Experience managing contracts exceeding 100 employees.

Why Join BLR WORLD?

BLR WORLD delivers tailored staffing solutions for prestigious cultural institutions. Join us to contribute to the success of the Museum and enhance visitor engagement through world-class museum education services.