Supervisor, Digital Store E-commerce (Riservato a candidati appartenenti alle Categorie Protette – Legge 68/99)
Qvc
·3 days ago
- Location
- QVC - Brugherio, Italy · QVC
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Experience
- 5+ years
- Source
- Workday
Description
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects, and amazing career opportunities. QVC Group, Inc. is a Fortune 500 company with six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road.
Your Opportunity, Your Team
The Digital Store E-Commerce Supervisor supports QVC Italy and drives the growth of digital channels through the implementation of effective commercial strategies coordinating the Traders & Assistants team and optimizing the digital performance of eCommerce platforms (website and app).
Where You'll Work
This is a hybrid role and requires attendance at our offices in Brugherio (MB) several days per month (office days are predetermined and standardized across the company).
This is a full time – permanent contract.
What You'll Do
Reporting to the Digital Store E-commerce Manager, you will be responsible for:
Support in defining and leading the digital commercial strategy to maximize sales and performance across eCommerce platforms.
Coordinating the Digital Store eCommerce Traders and Assistants team, ensuring effective management of daily activities, priorities, and capability development.
Overseeing the daily performance of digital platforms, ensuring commercial freshness, the right promotional balance, and a strong focus on the customer experience.
Collaborating with Merchandising, Marketing, Social, and Digital Content to develop campaigns, commercial themes, and promotions aligned with business goals.
Analyzing performance, customer insights, and market trends to identify growth opportunities, new commercial concepts, and areas for continuous improvement.
Sharing best practices and results with local and international stakeholders, fostering alignment, innovation, and acceleration of the digital business.
Helping drive the long-term expansion of the online channel through the development of new commercial opportunities and a stronger omnichannel strategy.
What You'll Bring
Bachelor’s degree in Economics, Marketing or related fields.
Solid experience of at least 5 years in a digital environment (ideally multi-channel), online sales, retail/merchandising, and eCommerce trading.
Previous experience managing people and structured teams in international environments.
Strong leadership, people management, and cross-functional/cross-market collaboration skills.
Strong commercial and analytical mindset, with excellent knowledge of key digital KPIs (Conversion Rate, Session/Bounce Rate, CTR, etc.).
Excellent knowledge of the main digital and traditional tools for performance analysis, conversion optimization, and testing (Adobe Analytics, Adobe Target, Tableau, Excel, SimilarWeb, Contentsquare, Bazaarvoice, etc.)
Native Italian and fluent English.
Soft Skills
Ability to work in a fast-paced international environment
Must exhibit customer focus, aptitude for problem solving, good time management skills, and a positive attitude.
Strong interest in innovation and a pioneering spirit.
Balance of analytical and technical experience, while working in constant collaboration with many parts of the organization.
Ability to influence and coach others, empowering new business models and strategies.
Positive-minded leader with high empathy, capable of influencing team dynamics, elevating morale, and inspiring a constructive work culture.
INDIT
#LI-DM1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
