Manufacturing Quality

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

What You Will Do

• Failure management:

  • Functioning as a quality interface to the customer

  • Leading the problem-solving process for 0km claim handling and reporting the result to the customer in 8D report format

  • Coordinating the return process of the 0km claimed parts/resident engineering activity

  • Organizing sorting and rework actions in the customer’s warehouse

  • Initiation of Q-Alerts

  • Participation in PFMEA

  • Supporting problem-solving at highlighted problems in the production

• Initial Sampling/ Change management:

  • Managing Production process and Product Approvals process according to VDA2 requirements with the customer and the Harman internal functions for getting PPA approvals for the parts

  • Releasing product/process changes

  • Creating/maintaining the part histories

  • Support the software verification process in accordance with software check list

• Process audit:

  • Participating in the internal process sign-off (IPSO) audits, yearly process audits according to VDA6.3 requirements and following-up the actions for the findings

  • Hosting and executing the external process sign-off (EPSO) audits for process acceptance according to Formel-Q requirements (PCA2) of the VW Group and following-up the actions for the findings

• Safe Launch:

  • Planning, getting approval and monitor the Safe Launch Plan (SLP)

• Reporting:

  • Preparing monthly report for 0km quality performance

  • Evaluation of the current ppm numbers

  • Monitoring Turn Around Time (TAT) of customer complaints

  • Making failure statistics for 0km complaints

What You Need to Be Successful

· 3-5 years of experience with quality management in the automotive industry

· 2-3 years of experience with customer support/service

· Demonstrable knowledge of automotive Quality core tools (FMEA, MSA, SPC, APQP, 8D) and VDA requirements (VDA 2, VDA 6.3, VDA 8D)

· Proficiency in problem solving with 8D methodology

· Knowledge of automotive industry requirements (IATF16949)

Bonus Points if You Have

· Knowledge of VW Group’s requirements (Formel-Q)

· Experience working with VW Group’s Supply portal (KPM, BeOn, LION), SAP system

· You have a working knowledge of German.

What Makes You Eligible

· You have a working knowledge of English.

· You are willing to travel, if necessary

· You have a valid driver’s license

· Due to the nature of global infrastructure, you understand that flexibility in working hours is required

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• “Be Brilliant” employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.