General Manager

Business and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership

• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals 

• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)

• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions

• Approve expenditures and invoices

• Provides marketing, advertising, community, and customer guidance to location leadership

• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share

• Develop and implement plans to improve customer satisfaction index and on-line community reviews 

• Resolves complex problems providing resolution guidance to location leadership and empowering accountability

• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

• Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication             

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements 

• Develop and implement communication plans for key initiatives and change management

• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development           

• Develop a strong, trusting, empowered, and reliable team

• Understand team members career aspirations and provide assignments to develop skills and/or close gaps

• Constructively address issues and provide tangible and appropriate feedback

• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration   

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

• Establishes pay, recommends pay increases, special pays, and career advancements

• Discipline staff as necessary

• Writes development plans to close behavior or skill gaps

• Collaborates with Human Resources throughout discipline, development, and termination processes

• Recommends and discusses terminations with Market Leadership 

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent required

• Technical schooling diploma Funeral Services/Mortuary Science preferred

• Bachelor’s degree in Mortuary Science where required by state law

• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

• Applicable state Funeral Director licensure required

Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with

• At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

• Working beyond “standard” hours as the need arises

• Travel up to 75%