IT Depot Associate (Tier 1)

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Position Summary

The Receiving and Shipping Specialist supports the daily movement, processing, and documentation of computer equipment and other technology assets within a high-volume IT logistics warehouse.

The primary responsibility of this position is to receive returned equipment, open and inspect incoming packages, identify and categorize assets, and accurately record each item in the company’s inventory management system. The specialist will also assist with palletizing, material movement, production-line routing, and outbound shipping activities as operational needs require.

This position operates within a structured production environment where speed, accuracy, attendance, and adherence to established procedures are essential.

Essential Duties and Responsibilities

• Receive deliveries from FedEx, UPS, freight carriers, couriers, and other transportation providers.
• Verify incoming package and pallet counts against available shipping documentation.
• Unload, move, stage, and palletize incoming return boxes and equipment.
• Open incoming packages and safely remove computer equipment, monitors, peripherals, cables, and accessories.
• Identify and categorize returned assets by equipment type, condition, client, and required processing path.
• Scan or manually enter serial numbers, asset tags, shipment information, and other required data into the ITF inventory management system.
• Confirm that recorded asset information matches the physical equipment received.
• Identify missing, damaged, incorrect, or unrecognized equipment and escalate discrepancies to the Receiving Lead.
• Separate equipment requiring testing, cleaning, repair, e-waste processing, or additional review.
• Route received equipment to the appropriate production-line station.
• Maintain organized work areas, pallets, carts, staging locations, and receiving lanes.
• Break down and dispose of packaging materials according to warehouse procedures.
• Assist with inventory counts, audits, and equipment reconciliation as assigned.
• Support outbound shipping operations during high-volume periods, including staging, labeling, loading, and package preparation.
• Follow all safety, equipment-handling, data-security, and inventory-control procedures.
• Meet established productivity, accuracy, quality, and attendance expectations.
• Perform other warehouse and logistics duties as assigned.

Performance Expectations

Successful employees in this position are expected to:

• Process equipment accurately and efficiently in a high-volume environment.
• Maintain a high level of data-entry and inventory accuracy.
• Consistently follow documented receiving and asset-handling procedures.
• Keep received equipment properly organized and routed throughout the production line.
• Communicate discrepancies, damaged equipment, and workflow concerns promptly.
• Maintain dependable attendance and arrive ready to work at the scheduled start time.
• Work productively throughout the shift while limiting unnecessary interruptions.
• Follow the production-floor phone policy and use personal phones only during approved breaks or emergencies.

Specific throughput expectations may vary based on package composition, equipment type, workload, and operational demand.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Previous warehouse, receiving, shipping, inventory, production-line, or material-handling experience preferred.
• Basic computer and data-entry skills.
• Ability to read serial numbers, asset tags, shipping labels, and equipment identifiers accurately.
• Ability to follow written procedures and verbal instructions.
• Strong attention to detail.
• Dependable attendance and punctuality.
• Ability to work independently and as part of a production team.
• Ability to maintain accuracy while completing repetitive tasks.
• Ability to communicate clearly with leads, supervisors, and coworkers.

Preferred Qualifications

• Experience receiving or processing computers, monitors, peripherals, or electronic equipment.
• Experience using a warehouse management system, inventory system, barcode scanner, or asset-tracking platform.
• Familiarity with FedEx, UPS, freight, or parcel-shipping workflows.
• Experience working in a production-line or KPI-driven environment.
• Experience identifying computer hardware and common IT accessories.
• Pallet jack or material-handling experience.

Physical Requirements

The employee must be able to:

• Stand and walk for most of the scheduled shift.
• Frequently bend, reach, twist, kneel, and perform repetitive hand movements.
• Regularly lift and carry boxes or equipment weighing up to 40 pounds.
• Occasionally lift heavier or oversized items with assistance.
• Push and pull carts, pallet jacks, and staged equipment.
• Safely handle computers, monitors, peripherals, and other electronic equipment.
• Work around pallets, shelving, carts, packaging materials, and active warehouse operations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

• Fast-paced warehouse and production-line environment.
• Work is primarily performed while standing.
• Daily workload may fluctuate based on equipment-return volume and operational demand.
• Employees may work near loading areas, palletized equipment, conveyor or production stations, and material-handling equipment.
• Personal protective equipment may be required for certain tasks.
• Employees must comply with all warehouse safety, security, and equipment-handling requirements.

Schedule and Attendance

The work schedule will be established based on operational requirements. Consistent attendance and punctuality are essential due to the production-line nature of the position.

Overtime, schedule adjustments, or temporary reassignment to other warehouse functions may occasionally be required during peak-volume periods.

Pay Rate

35360

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