Onboarding Manager

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. 

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role:

The Onboarding Manager leads the onboarding team and is responsible for delivering efficient, high-quality onboarding experience for Accra’s caregiver workforce. This role oversees onboarding operations end-to-end, ensuring timely hiring, strong caregiver experience, and alignment with program and compliance requirements. The Onboarding Manager partners with HR leadership and cross-functional teams to improve processes, implement tools, and scale onboarding practices that support Accra’s growth and service delivery.

What You Will Do:

• Supervises a high-performing team by conducting regular one-on-one check-ins, facilitating performance reviews, and addressing disciplinary matters to ensure organizational effectiveness.
• Makes informed hiring recommendations based on interview results, reference checks, and role requirements, ensuring compliance with company policies and employment regulations.
• Delivers hands-on training to ensure new staff gain the skills, knowledge, and confidence needed to perform their roles effectively.
• Manage performance of Onboarding team, orienting to a responsive onboarding experience for caregivers and clients.
• Ensure applications are processed in a timely manner, supporting Accra’s efforts to reduce time to hire.
• Implement new initiatives to make the onboarding process more proactive for caregivers.
• Lead onboarding support during agency closures by deploying field teams to expedite caregiver applications, including traveling within Minnesota to provide on-site leadership Partner with HR Leadership and IT to successfully implement new software, collaborate to improve data integrity and reduce handoffs across systems and teams
• Develop and maintain standard operating procedures (SOPs) for onboarding workflow.
• Assist HR leadership with continuation of care plans and program transfers. 
• Work closely with HR leadership to minimize onboarding handoffs, while preserving data integrity between systems.
• Foster a positive, service-oriented team culture focused on responsiveness, accuracy, and caregiver experience. 
• Promote recognition of team contributions and continuous improvement within the onboarding team.
• Capability to take on new projects that support the larger vision and mission of Accra.

Requirements

• Bachelor’s degree required; Human Resources credentials preferred (PHR/SPHR, SHRM-CP/SHRM-SCP).
• 2-3 years of experience in a human service or health care related field
• Success in supervising employees with an understanding of Program Management.
• Demonstrated knowledge of services needed by people with disabilities and older adults.
• Customer service mindset with focus on caregiver experience and urgency of timely onboarding.
• Process improvement and operational thinking.
• Knowledge of applicable human resource federal and state requirements.
• Effective verbal and written skills, and the demonstrated ability to communicate challenging concepts both in-person, over the phone, and in electronic communication.
• Demonstrated proficiency in the use of Microsoft Office tool.