Floor Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Every day is an opportunity to create something meaningful — a moment of connection, a sense of belonging, an experience worth savouring. At Dovetale, our signature restaurant at 1 Hotel Mayfair, we celebrate mindful hospitality, exceptional food, and a team spirit that turns service into an art.

We’re looking for a Floor Manager to join our passionate Food & Beverage team. You’ll be the driving force behind seamless daily operations, ensuring our guests enjoy an exceptional dining experience and our team thrives in a supportive, inspiring environment.

Inside tip: Success in this role comes from leading with both precision and heart balancing attention to detail with genuine care for people.

About You…

• Experienced in managing floor operations within a luxury or high-end restaurant.
• Confident using rota management systems (ideally Fourth) and overseeing schedules and timesheets.
• Knowledgeable in health, safety, and compliance standards.
• A strong communicator and natural motivator.
• Detail-oriented, proactive, and calm under pressure.
• Passionate about creating memorable guest experiences and supporting your team to do the same.

About the Role…

As Floor Manager, you’ll work closely with the Restaurant Manager to ensure smooth, high-quality service throughout every shift.

Key responsibilities:

• Oversee daily floor operations with a hands-on, service-driven approach.
• Manage staff rotas, hours, and payroll accuracy.
• Support onboarding, training, and uniform management.
• Maintain health, safety, and hygiene standards.
• Coordinate maintenance issues, linen orders, and stock control.
• Lead by example, setting the tone for excellence and teamwork.

Why Choose Us?

Our culture is caring, thoughtful, and inspired by nature. At 1 Hotel Mayfair, we deliver good-natured, informed service that leaves our guests and our team feeling fulfilled and appreciated.

• A “Designed by Nature” work environment
• Health & Wellness – Employee Assistance Program (EAP)
• Free healthy & nutritious meals on duty
• 24-hour Employee Assistance Program
• Flu vaccination vouchers and Eye care contributions
• Social events throughout the year
• Wedding and Baby gifts
• Code Hospitality – discounted rates
• Travel season ticket loan
• West End Club – discounts in local shops, hotels, bars, and restaurants
• Spa, Food & Beverage discounts (30%–50%)
• Guest experience stay – enjoy an overnight stay and experience our bar and restaurant
• Opportunities to be involved in charity and community events
• Starwood Hotels & Resorts discounted employee/friends and family room rates
• Team Member Recognition program – earn rewards and pay it forward
• SH University – professional development, courses, and certifications
• Career advancement opportunities across the globe

Join us at Dovetale.

Where leadership meets purpose and every service tells a story worth remembering.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.