IT Systems Analyst II

Description

CERTEX USA is searching for an experienced IT Systems Analyst II in the Houston, TX area to join our Team!

Position Overview

The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting.  Based in our Houston office, this role serves as a tier-2 escalation point, project contributor, and technical mentor to the analyst team. It is a hands-on individual-contributor position - no direct reports - focused on resolving complex issues, advancing infrastructure and security initiatives, and helping mature IT as we transition support fully in-house.

Key Responsibilities

• Serve as the primary tier-2 escalation point for endpoint, identity, M365, and connectivity issues that exceed tier-1 scope; own resolution end to end.
• Administer the hybrid Active Directory / Microsoft Entra environment across multiple domains - identity lifecycle, group policy, and conditional access.
• Support and help administer endpoint security tooling (Huntress, SentinelOne) and Microsoft Defender for Office 365 security policies.
• Manage endpoint deployment, imaging, and policy enforcement via NinjaOne RMM.
• Support network infrastructure - SonicWall firewalls, Cambium wireless, and branch connectivity troubleshooting - applying intermediate networking knowledge.
• Administer HaloITSM ticketing and maintain Hudu documentation.
• Serve as a technical mentor to tier-1 analysts, without formal management authority.
• Contribute to infrastructure and security projects as assigned

Required Qualifications

• 3-5+ years of IT support/analyst experience in a multi-site enterprise environment.
• Hands-on Active Directory / Microsoft Entra administration experience.
• Experience with Microsoft 365 administration (Exchange Online, security and compliance).
• Familiarity with EDR/security tooling (Huntress, SentinelOne, or comparable).
• Advanced networking knowledge - firewalls, switches, wireless, VPN, and connectivity troubleshooting.
• Experience with RMM tools (NinjaOne or comparable).
• Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable).
• Strong troubleshooting and documentation skills.

Preferred Qualifications

• Relevant certifications (AZ-104, Security+, Network+, or similar).
• Experience with HaloITSM, Hudu, or comparable ITSM/documentation tools.
• Background with Microsoft Azure Infrastructure.
• Experience identifying and responding to phishing, business email compromise, or adversary-in-the-middle attacks a plus.
• Experience supporting VoIP phone systems (3CX or comparable).

Education and Experience

• 3-5+ years of IT support/analyst experience in a multi-site enterprise environment.
• Hands-on Active Directory / Microsoft Entra administration experience.
• Experience with Microsoft 365 administration (Exchange Online, security and compliance).
• Familiarity with EDR/security tooling (Huntress, SentinelOne, or comparable).
• Advanced networking knowledge - firewalls, switches, wireless, VPN, and connectivity troubleshooting.
• Experience with RMM tools (NinjaOne or comparable).
• Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable).
• Strong troubleshooting and documentation skills.

Working Conditions, Hours, Travel

• Most work is performed in an office/warehouse environment. This role routinely uses standard office equipment, such as computers, phones, copiers, and filing cabinets.
• This is a full-time position. The standard hours of work are Monday through Friday, 40 hours 
• per week.
• Travel to visit customers within in region as well as occasional travel for meetings or training 
• outside the region is expected for this position

Physical Requirements

• On-site at the Houston office, supporting a distributed branch footprint. Occasional travel to branches may be required.
• Regularly required to sit and often uses repetitive hand motions.
• Must be able to lift up to 15lbs. 
• Requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Compensation and Benefits

• $75,000 - $85,000 Annually, DOE
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k and 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

CERTEX USA, LLC, is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. CERTEX utilizes E-Verify.